Users who are unable to sign in to the Admin with two-factor authentication (2FA) can try to sync or troubleshoot the problem. You can also reset the authenticators associated with the account. When reset, the user must sign in again and reconfigure the required authenticators.
If you have trouble signing in with 2FA, consider the following:
To reset authenticators from the command line and more advanced troubleshooting information, see Two-Factor Authentication in the developer documentation.
To reset authenticators for a user account:
To reset 2FA providers for other users, you must be an administrator with
All permissions, or have
Custom permissions for your role with System > Permissions > Two Factor Auth and System > Permissions > All Users selected. To learn more, see User Roles.
On the Admin sidebar, go to System > Permissions > All Users.
Select the user and open the account in edit mode.
Scroll down to the Current User Identity Verification section and enter your password.
In the left panel, click 2FA.
In the Configuration reset section, click Reset and OK to confirm.
If the user wants to restore the required 2FA methods to their account, they must reconfigure each from the Sign On page.
When complete, click Save User.