A notification is sent to the store contact or a designated Admin user if the payment method selected during checkout fails to complete the transaction.
Make sure that you have updated the needed email template to reflect your brand. For a complete list of templates, see Email Template List.
On the Admin sidebar, go to Stores > Settings > Configuration.
On the left panel, expand Sales and choose Checkout.
Expand the Payment Failed Emails section.
Set the options for payment failed emails:
For Send Payment Failed Email Copy To, enter the email address of anyone who is to receive a copy of the payment failed notification.
If sending a copy to multiple recipients, separate each address with a comma.
Set Payment Failed Copy Method to one of the following:
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.Click Save Config.