DocumentationCommerceCatalog Management

Product settings - Product Reviews

Last update: Mon Aug 21 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

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  • Admin
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  • User

The Product Reviews section lists all reviews that customers have submitted about the product. This section appears with the other product information only after a new product is saved for the first time. For more information, see Product Reviews.

Product Reviews {width="600" modal="regular"}

Field reference

Field
Description
ID
Unique, numeric ID generated for the product review entry
Created
Date of publication of the review
Status
Review status (Pending, Approved, or Not Approved)
Title
Review title
Nickname
The nickname of the user who left the review
Review
Customer review on the current product
Visibility
Visibility in store reviews
Type
Type of user who left the review (Guest or Customer)
Product
Reviewed product name
SKU
The unique Stock Keeping Unit that is assigned to the product
Action
Opens the product in edit mode

Moderate reviews for a specific product

  1. On the Admin sidebar, go to Catalog > Products.

  2. Locate the product and open it in edit mode.

  3. Scroll to the Product Reviews section.

  4. Click Edit for a product review with Pending status to view and edit the details.

  5. Set status for review:

    • To approve a pending review, select Approved.
    • To reject a review, select Not Approved.
    • You can change the review status back to Pending at any time.

  6. When complete, click Save Review.

Reviews with the Pending and Not Approved statuses are not displayed on the storefront.

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