Product settings - Product Reviews

Last update: 2023-08-21
  • Created for:
  • Beginner
    Intermediate
    Admin
    Leader
    User

The Product Reviews section lists all reviews that customers have submitted about the product. This section appears with the other product information only after a new product is saved for the first time. For more information, see Product Reviews.

Product Reviews

Field reference

Field Description
ID Unique, numeric ID generated for the product review entry
Created Date of publication of the review
Status Review status (Pending, Approved, or Not Approved)
Title Review title
Nickname The nickname of the user who left the review
Review Customer review on the current product
Visibility Visibility in store reviews
Type Type of user who left the review (Guest or Customer)
Product Reviewed product name
SKU The unique Stock Keeping Unit that is assigned to the product
Action Opens the product in edit mode

Moderate reviews for a specific product

  1. On the Admin sidebar, go to Catalog > Products.

  2. Locate the product and open it in edit mode.

  3. Scroll to the Product Reviews section.

  4. Click Edit for a product review with Pending status to view and edit the details.

  5. Set status for review:

    • To approve a pending review, select Approved.
    • To reject a review, select Not Approved.
    • You can change the review status back to Pending at any time.

  6. When complete, click Save Review.

Reviews with the Pending and Not Approved statuses are not displayed on the storefront.

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