Adobe certification FAQ

Last update: 2024-02-22
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To learn more about the Adobe Digital Experience Credential Program, refer to the frequently asked questions (FAQ) below.

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 What is certification and what are the benefits?

Individual benefits: Certification is a credential that recognizes an individual’s skill and competency in an Adobe application. A candidate who passes the certification exam becomes an Adobe Certified Professional, Expert, or Master.

Certifications require commitment, are legally defensible, and validation from Adobe of your expertise. You can also feature your certification on your social profiles by downloading your badge from Credly.

To learn more about how to manage your badges in Credly, go HERE.

 How do I know which exam to take?

Certifications are role-based, which means there are multiple exams available. Review the certification journey pages to choose which exam to take. You will choose the exam by:

  • Application: for example, Adobe Analytics or Marketo Engage
  • Role: for example, developer or business practitioner
  • Level: for example, Professional, 0-12 months of experience; or Expert 1-3 years

Sometimes there are multiple versions of an exam. It’s best to take the latest version.

  • If an exam is retiring, you will see a note on the certification journey page. This means that this exam version will soon be removed because a new version of the exam is available. We encourage candidates to take the most recent version, but you can take the retiring version if you feel more prepared to take it. Either way, your certification will last for two years.
  • If your current certification is about to expire, you should renew it. Renewal options have fewer questions, and are FREE. These options cover the most recent application capabilities. If your certification expires, you’ll have to take the latest version of the certification exam, which you would pay for. Learn more about renewal options.
 What if I have technical issues during my proctored exam?

Examity has support available by chat, email, and phone. Adobe support can’t help with technical issues that occur during the exam.

Examity Support: adobepartnersupport@examity.com

The quickest help resource is through their chat. All test candidates should ensure their computer has the proper system requirements before taking their exam.

For more details, see the Examity page for managing exams and technical setup.

 Who can I can I contact with certification questions or problems?

For questions about exam registration, exam payments, test delivery, testing centers, comments on exams, exam questions, testing experience, test accommodations, or questions about the certification portal, reach out to certif@adobe.com.

 Can I cancel or reschedule my exam appointment?

Cancellations and rescheduling are usually possible if initiated prior to 48 hours before the scheduled exam appointment. Candidates must modify this appointment themselves.

Neither Adobe Support or Examity can process rescheduling and cancellation requests. Cancellations under 48 hours are subject to a rescheduling fee in addition to the exam fee.

If you are unable to reschedule your exam, even though it is more than 48 hours prior to your exam, that may be because there is a new version of the exam. If your appointment was for the previous version of the exam, you will not be able to reschedule your exam appointment. We recommend that you keep your exam appointment if at all possible. If you cannot, you will need to cancel your exam and schedule a new appointment to take the new exam.

 Can Adobe accommodate candidates with special requirements?

Adobe can accommodate certain special requirements. If you need additional time to complete your exam or another accommodation, please contact certif@adobe.com with your request.

Your request must be sent 2 weeks before your exam schedule.

 When can I attempt the certification exam again if I fail?

To obtain or keep your Adobe Certified status, you’ll need to pass the most recent certification exam by retaking it. It is recommended that you allow sufficient time to account for potential retakes before your certification expires.

For candidates who fail the Adobe certification exam on their first attempt, they must wait at least 24 hours before attempting it again. If they fail on the second or any subsequent attempt, a waiting period of 14 calendar days is required before they can retake the exam. Each attempt incurs a separate exam fee.

 How can I get a copy of my score report?
  • Step 1: Log in to the Adobe Credential Management System, CertMetrics. Sign in using your ID or email address and password.
  • Step 2: Click History.
  • Step 3: Scroll through your transcript history and select the report you’d like to view. You can have the report emailed to you or view it onscreen.
 How do I track my certification status?

You can track your certification status by going to Adobe Credential Management System under the certifications tab.

 What do I get after I pass the certification exam?

After you complete your exam, your results will immediately be displayed on-screen. Within 72 hours, you will get an email confirmation of your score from CertMetrics, with a PDF of your certificate. You can access logos from your CertMetrics account that show your certification status and can be used on your website, email, signature, business card, social profiles, and so on.

 How do I sign in to or create an Adobe Credential Management/Certmetrics account?

You can sign in to or create an account here. There you view the available exams, your exam history, certification expiration dates, and any benefits, such as discounts, available to you.

 How long do certifications last?

Because we need to ensure our Adobe certified individuals are current on new application features and capabilities, Adobe Certifications are valid for two years.

 Are exams available in languages other than English?

Some exams are available in Japanese. If the exam is available in Japanese, it will be noted in the exam details for that exam. The exams details are found on the “Get ready” tab of the certification journey pages.

 Do you offer certifications at Adobe events?

Certifications are offered at certain Adobe‐sponsored events.

 Are certifications tied to specific versions of applications (for example, Adobe Experience Manager 6.5)?

Not directly, no. But because certification will now require renewal every 2 years, your certification ensures that you remain current on the latest version of an Adobe application.

 What is certification renewal? How do I renew my certification?

Adobe certifications expire after two years. You can renew your certification by taking and passing the latest version of the applicable Adobe certification exam.

You have two options:

  • Take the regular certification exam
  • Take the renewal exam–a shorter exam that focuses on the newest solution capabilities as well as the things you already know.

You can’t take a renewal exam if you don’t have the original certification or if your certification has expired.

Occasionally, we retire an exam for a role. In that case, your certification will last for two years, then that certification will expire. For example, we no longer offer the Lead/Dev Ops certification, so that certification will expire without a replacement exam.

 What happens if I don't renew my certification before it expires?

Your certification will expire and will show as expired in Credly and any of your social profiles. Also, if your certification expires, then you can’t take the shorter renewal exam or renew via continuous learning.

To learn more about how to manage your badges in Credly, go HERE.

 What is the cost to renew my certification?

You can renew your certification free of charge. This provides you with a cost-effective way to maintain your certification, and keep your solution skills up to date.

To learn more about How to Renew Your Certification, go here.

 Where can I see my certification expiration date? Will I get a notice?

Sign in to Adobe Credential Management System. There you can see when you achieved your credential and when it will expire. You should also check your profile and confirm that your contact, secondary email and job information are correct.

You will get an email notification one month before your certification expires. But if you have changed jobs and haven’t updated your email then you might not get notified. Add a secondary email (such as Gmail, Hotmail, Yahoo, and so on) in your CertMetrics account, so that you get a certification expiration reminder email, even if you change companies.

 Which exam do I need to take for my renewal?

To find out what exam you will need to take, log in to the Adobe Credential Management System using your Adobe ID, click Certifications, and select the certification name. The renewal exam is listed under requirement to stay current.

 When I renew my certification will I get a new digital badge?

No. Your digital badge will remain the same.

 Can I take the same exam I took for the initial certification to renew my certification?

No, it is not possible to retake the same exam for renewal once you have passed it for initial certification.

 What is Adobe's certification renewal program via continuous learning?

Adobe is offering continuous learning and engagement activities so candidates can remain active and extend their certification status for 2 more years. This is only offered for select applications.

 My certification has already expired; can I pursue the continuous learning and engagement activities for renewal?

No, this renewal option is only for Adobe’s actively certified Analytics, Experience Manager, Commerce, and Target candidates.

 Which certifications offer continuous learning and engagement activities for renewal?

Presently this program involves Analytics, Experience Manager, Commerce, and Target. We will share the announcements via applicable channels as and when we expand it for other certifications.

 What continuous learning and engagement activities are part of the certification renewal program?

Candidates will be offered 5 to 7 on-demand courses to review. The criterion to renew certification will be to pass any 3 assessments based on the courses OR pass 2 assessments and submit a signed customer reference form.

 What is a customer reference form in context of certification renewals?

A form that a candidate can submit as part of Adobe’s continuous learning and engagement activities for renewal of their certification. The form must be signed by a customer, stating that the candidate has spent a minimum of 100 hours on a project within the last 12 months related to the product for which they are renewing their certification. By including this option as part of the certification renewal requirements, we want to recognize your continued engagement as a way of validating your skills and knowledge so your certification remains active.

 Is there a fee involved to pursue certification renewal via continuous learning and engagement activities?

No. All the activities are accessible via Adobe Credential Manager at no cost.

 Do I have to pass assessments and also submit a customer reference form?

No, submitting a customer reference form is optional and one of the activities that candidates can complete to renew their certification. For example, Adobe Analytics certification renewal requires completing a minimum of 3 activities from a given list. The list includes passing 6 assessments and submitting a customer reference form. Candidate can pass 2 assessments and submit a customer reference form thereby meeting the minimum 3 requirements for renewal.

 I hold three certifications in one solution. Do I need to complete the requirements for each certification?

No, you only need to complete the requirements listed for the solution. Your certification/s will be renewed after completing the required activities and submitting the results to the Adobe Credential Manager. For example, if you hold multiple certifications in Adobe Analytics as a Business Practitioner, Developer, and an Architect, you only need to complete 3 activities to meet renewal requirements for all certifications to be renewed.

 Do I need to review the courses, or can I simply start taking assessments?

The assessments are based on the Courses in Experience League and reviewing them will prepare candidates to successfully pass them. However, the key requirement for renewal is just to pass the Assessments.

 When do exam vouchers expire? How long are they good for?

Adobe exam vouchers expire 12 months after purchase. Vouchers cannot be extended past their expiration date. Exam registrations must be scheduled, paid for, and taken before the exam voucher expiration date.

 Can vouchers be returned for credit or refund?

All sales are final. Returns and refunds are not accepted. Adobe exam vouchers are purchased at an exam level, not for specific exams, and that provides flexibility.

  • Example: When you buy 10 Adobe Certified Expert-level exam vouchers, and distribute them, you don’t have to know ahead of time or plan who will take which Expert exam.
  • Administrators can assign the voucher to a user and see if the voucher was viewed, redeemed or when the exam is scheduled or took place.
 What kind of payments are accepted?

Payment may be made by (all major) credit cards. Payments via credit card require acceptance of an online click-wrap agreement. The different payment options are:

  • Wire, purchase order, or ACH: Create a purchase order in the Xvoucher system that can be printed and sent to your accounts payable department. That order will be approved upon receipt of the wire transfer or check.
  • Credit card: All major credit cards accepted.
  • Xwallet: This will subtract the order amount from your Xwallet pool.
 Is there a minimum or maximum number of vouchers I can purchase?

No, there is no minimum or maximum. Customer purchases are only limited based on available funds, such as a credit card limit or bank account balance for wire transfers.

 How long will it take to get access to vouchers after I place my order?

Vouchers will be available immediately after purchase if paying via credit card or Xwallet.

  • If you purchase for yourself, vouchers codes will be provided on screen and in email.
  • If you purchase for others, log into your Xvoucher account and distribute the vouchers to your end-users from there.
  • If paying via wire or purchase order, voucher orders will be released when Xvoucher has received the funds.

Online help

 How do I access my Xvoucher account?

Simply log in to your account here.

 How do I access my Adobe voucher?

After a voucher is assigned to you, you will receive an email from support@xvoucher.com with a voucher code and instructions on how to redeem the voucher. If you did not receive an email, check your spam folder. If you are still unable to find the email, you can log into your Xvoucher account.

 Can vouchers be returned for credit or refund?

All sales are final. Returns and refunds are not accepted. Adobe Exam Vouchers are purchased at an exam level, not for specific exams, which provides great flexibility.

NOTE

The Restart Program ended on October 20, 2023. It was a one-time offering that will not be repeated in the future.

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