Adobe certification FAQ

Individual benefits: Certification is a credential that recognizes an individual’s skill and competency in an Adobe application. A candidate who passes the certification exam becomes an Adobe Certified Professional, Expert, or Master.

Certifications require commitment, are legally defensible, and validation from Adobe of your expertise. You can also feature your certification on your social profiles by downloading your badge from Credly.

To learn more about how to manage your badges in Credly, go HERE.

Certifications are role-based, which means there are multiple exams available. Review the certification journey pages to choose which exam to take. You will choose the exam by:

• Application: for example, Adobe Analytics or Marketo Engage
• Role: for example, developer or business practitioner
• Level: for example, Professional, 0-12 months of experience; or Expert 1-3 years

Sometimes there are multiple versions of an exam. It’s best to take the latest version.

• If an exam is retiring, you will see a note on the certification journey page. This means that this exam version will soon be removed because a new version of the exam is available. We encourage candidates to take the most recent version, but you can take the retiring version if you feel more prepared to take it. Either way, your certification will last for two years.
• If your current certification is about to expire, you should renew it. Renewal options have fewer questions, and are FREE. These options cover the most recent application capabilities. If your certification expires, you’ll have to take the latest version of the certification exam, which you would pay for. Learn more about renewal options.

Examity has support available by chat, email, and phone. Adobe support can’t help with technical issues that occur during the exam.

Examity Support: adobepartnersupport@examity.com

The quickest help resource is through their chat. All test candidates should ensure their computer has the proper system requirements before taking their exam.

For more details, see the Examity page for managing exams and technical setup.

Cancellations and rescheduling are usually possible if initiated prior to 48 hours before the scheduled exam appointment. Candidates must modify this appointment themselves.

Neither Adobe Support or Examity can process rescheduling and cancellation requests. Cancellations under 48 hours are subject to a rescheduling fee in addition to the exam fee.

If you are unable to reschedule your exam, even though it is more than 48 hours prior to your exam, that may be because there is a new version of the exam. If your appointment was for the previous version of the exam, you will not be able to reschedule your exam appointment. We recommend that you keep your exam appointment if at all possible. If you cannot, you will need to cancel your exam and schedule a new appointment to take the new exam.

Adobe can accommodate certain special requirements. If you need additional time to complete your exam or another accommodation, please contact certif@adobe.com with your request.

Your request must be sent 2 weeks before your exam schedule.

To obtain or keep your Adobe Certified status, you’ll need to pass the most recent certification exam by retaking it. It is recommended that you allow sufficient time to account for potential retakes before your certification expires.

For candidates who fail the Adobe certification exam on their first attempt, they must wait at least 24 hours before attempting it again. If they fail on the second or any subsequent attempt, a waiting period of 14 calendar days is required before they can retake the exam. Each attempt incurs a separate exam fee.

• Step 1: Log in to the Adobe Credential Management System, CertMetrics. Sign in using your ID or email address and password.
• Step 2: Click History.
• Step 3: Scroll through your transcript history and select the report you’d like to view. You can have the report emailed to you or view it onscreen.

Adobe certifications expire after two years. You can renew your certification by taking and passing the latest version of the applicable Adobe certification exam.

You have two options:

• Take the regular certification exam
• Take the renewal exam–a shorter exam that focuses on the newest solution capabilities as well as the things you already know.

You can’t take a renewal exam if you don’t have the original certification or if your certification has expired.

Occasionally, we retire an exam for a role. In that case, your certification will last for two years, then that certification will expire. For example, we no longer offer the Lead/Dev Ops certification, so that certification will expire without a replacement exam.

Your certification will expire and will show as expired in Credly and any of your social profiles. Also, if your certification expires, then you can’t take the shorter renewal exam or renew via continuous learning.

To learn more about how to manage your badges in Credly, go HERE.

You can renew your certification free of charge. This provides you with a cost-effective way to maintain your certification, and keep your solution skills up to date.

To learn more about How to Renew Your Certification, go here.

Sign in to Adobe Credential Management System. There you can see when you achieved your credential and when it will expire. You should also check your profile and confirm that your contact, secondary email and job information are correct.

You will get an email notification one month before your certification expires. But if you have changed jobs and haven’t updated your email then you might not get notified. Add a secondary email (such as Gmail, Hotmail, Yahoo, and so on) in your CertMetrics account, so that you get a certification expiration reminder email, even if you change companies.

All sales are final. Returns and refunds are not accepted. Adobe exam vouchers are purchased at an exam level, not for specific exams, and that provides flexibility.

• Example: When you buy 10 Adobe Certified Expert-level exam vouchers, and distribute them, you don’t have to know ahead of time or plan who will take which Expert exam.
• Administrators can assign the voucher to a user and see if the voucher was viewed, redeemed or when the exam is scheduled or took place.

Payment may be made by (all major) credit cards. Payments via credit card require acceptance of an online click-wrap agreement. The different payment options are:

• Wire, purchase order, or ACH: Create a purchase order in the Xvoucher system that can be printed and sent to your accounts payable department. That order will be approved upon receipt of the wire transfer or check.
• Credit card: All major credit cards accepted.
• Xwallet: This will subtract the order amount from your Xwallet pool.

Vouchers will be available immediately after purchase if paying via credit card or Xwallet.

• If you purchase for yourself, vouchers codes will be provided on screen and in email.
• If you purchase for others, log into your Xvoucher account and distribute the vouchers to your end-users from there.
• If paying via wire or purchase order, voucher orders will be released when Xvoucher has received the funds.

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