End of support on 32-bit operating systems

Last update: 2024-02-11

The 32-bit version of the client console is deprecated in 8.5 release. A new 64-bit version of the client console is available for a seamless upgrade.

Starting 8.6 release, Campaign stops supporting 32-bit operating systems, including product and security updates. Adobe strongly recommends that you keep your security updates current.

You are only impacted by this change if you have the 32-bit version of Windows 8 or 10.

End of support

End of support means that Adobe no longer provides technical support, including product and/or security updates, for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

Recommendations

To take advantage of the latest features and improved security, you must upgrade your computer to a 64-bit OS.

Frequently Asked Questions

 How do I upgrade from Campaign v8 32 bits to Campaign v8 64 bits?

The upgrade is seamless. You just need to install your new version via the setup like a regular upgrade.

 Is the 64-bit version of Campaign v8 client console compatible with 32-bit computers?

No. The 64-bit version of Campaign v8 client console supports 64-bit computers only.

 Is there a plan to stop new Campaign v8 32-bit client console installations?

Yes. Starting 8.6 release, Campaign v8 client console will no longer be available in 32-bits. Only the 64-bit version will be available.

 What versions of Campaign v8 will no longer support 32-bit operating systems?

Starting 8.6, all Campaign v8 releases will no longer support 32-bit operating systems.

 How do I upgrade from Windows (32-bit) to Windows (64-bit) operating system?

Make sure your computer processor supports the installation of a 64-bit operating system. Upgrading from the 32-bit version to the 64-bit version of Windows requires you to reformat your hard disk, install the 64-bit version of Windows, and then reinstall everything else you had on your device. For more information, see 32-bit and 64-bit Windows: Frequently asked questions.

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