Connect to Adobe Campaign v8

Campaign Client Console is a rich client which enables you to connect to your Campaign application server(s).

Before starting, you need to:

  • Check your system and tools compatibility with Adobe Campaign in the Compatibility matrix
  • Get your Campaign server URL
  • Get your user credentials

Download and install the Client Console

When using Campaign for the first time, or if you need to upgrade to a newer version, you need to download the Client Console and install it.

Two options are available:

  1. As a Campaign administrator, connect to Adobe Software Distribution and download the Client Console installation program. You can then install it on your local machine.

  2. As a end-user, Adobe can deploy the Console for you: once the Console is updated, you will be prompted to download the latest Client Console version in a pop-up window.


Adobe recommends leaving the option No longer ask this question unselected to make sure that all users are alerted when a new version of the Console is available. If this option is selected the user will not be informed of new available versions.

Create your connection

Once the Client Console is newly installed, follow the steps below to create the connection to the application server:

  1. Start the Console from the Windows Start menu, in the Adobe Campaign program group.

  2. Click the link in the top right-hand corner of the credentials fields to access the connection configuration window.

  3. Click Add > Connection and enter the label and URL of the Adobe Campaign application server.

  4. Specify a connection to your Adobe Campaign application server via a URL. Use either a DNS or an alias of the machine, or your IP address.

    For example, you can use the https://<machine>.<domain>.com type URL.

  5. If Adobe Identity Management System (IMS) is configured for your organization, check the option Connect with an Adobe ID .

  6. Click Ok to save your settings.

You can add as many connections as needed to connect to your test, stage and production environments for example.


The Add button lets you create folders to organize all your connections. Simply drag and drop each connection into a folder.

Log on to Adobe Campaign

To log on to an existing instance, follow the steps below:

  1. Start the Console from the Windows Start menu, in the Adobe Campaign program group.

  2. Click the link in the top right-hand corner of the credentials fields to access the connection configuration window.

  3. Select the Campaign instance you need to log in to.

  4. Click Ok.

  5. Enter your user login credentials and click LOG IN.

Depending on your configuration, your credentials can be:

  • provided by your Campaign administrator who granted you access
  • your Adobe ID

Grant access to users

Adobe Campaign lets you define and manage the rights assigned to the various operators. These are a set of rights and restrictions that authorize or deny:

  • Access to certain functionalities (via the named rights),
  • Access to certain elements,
  • Create, modify and/or delete elements (delivery, contacts, campaigns, groups, etc.).

Learn more about users and how to define their permissions in this section.

As a Campaign administrator, you are responsible for creating the operators and sharing their credentials with the users.

Connect to Campaign with your Adobe ID

Campaign users can connect to the Adobe Campaign console using their Adobe ID, through Adobe Identity Management System (IMS). This implementation provides the following advantages:

  • The same ID can be used for all Experience Cloud solutions.
  • The connection is memorized when using Adobe Campaign with different integrations.
  • Stronger password management policy.
  • Use of Federated ID accounts (external ID provider).

💬 As a Managed Cloud Services user, contact Adobe to implement Adobe IMS with Campaign.

Connect to Campaign with your LDAP login

Adobe Campaign can be configured so that the user accesses the platform via their LDAP authentication.

💬 As a Managed Cloud Services user, contact Adobe to configure LDAP integration with Campaign.

Web access

Certain parts of the application can be accessed via a simple web browser using an HTML user interface: Campaign dashboard, Cube reporting, instance monitoring, and more.

↗️ Learn more about Web access in Campaign Classic v7 documentation

The Web access provides an interface that is similar to the console, but with a reduced set of functionalities.

For example, for a given operator, a campaign will show up with the following options in the console:

Whereas with Web access, the options will mainly enable viewing:

Web access is also used to in the validation process: operators can click on the approval request email and connect to Campaign through their web browser to validate or reject a delivery content or budget.

↗️ Learn how to set up and manage approvals in Campaign Classic v7 documentation

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