Campaign email channel settings

Email BCC

NOTE

This capability is available starting Campaign v8.3. To check your version, refer to this section

You can configure Adobe Campaign to keep a copy of emails sent from your platform.

Adobe Campaign itself does not manage archived files. It does enable you to send the messages of your choice to a dedicated BCC (blind carbon copy) email address, from where they can be processed and archived using an external system. The .eml files corresponding to the sent emails can then be transferred to a remote server, such as an SMTP email server.

CAUTION

For privacy reasons, BCC emails must be processed by an archiving system capable of storing securely personally identifiable information (PII).

The archiving destination is the BCC email address of your choice, which will remain invisible to the delivery recipients.

As a Managed Cloud Services user, contact Adobe to communicate the BCC email address to be used for archiving.

Once the BCC email address is defined, you must enable the dedicated option at the delivery level.

CAUTION

When creating a new delivery or delivery template, Email BCC is not enabled by default. You need to enable it manually in the email delivery or delivery template.

To do this, follow the steps below:

  1. Go to Campaign Management > Deliveries, or Resources > Templates > Delivery templates.

  2. Select the delivery of your choice or duplicate the out-of-the-box Email delivery template, then select the duplicated template.

  3. Click the Properties button.

  4. Select the Delivery tab.

  5. Check the Email BCC option.

  6. Select Ok.

A copy of all sent messages for each delivery based on this template will be sent to the email BCC address which has been configured.

Note the following specificities and recommendations:

  • You can only use one BCC email address.

  • Make sure the BCC address has enough reception capacity to archive all the emails that are sent.

  • Email BCC delivers to the BCC email address before delivering to the recipients, which can result in BCC messages being sent even though the original deliveries may have bounced. For more on bounces, see Understand delivery failures.

  • If the emails sent to the BCC address are opened and clicked through, this will be taken into account in the Total opens and Clicks from the send analysis, which could cause some miscalculations.

Learn more in Campaign Classic v7 documentation

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