Filtering rules allow you to exclude one part of the message target according to criteria defined in a query, such as quarantined profiles or profiles that have already been sent a certain number of emails.
The table below provides information about out-of-the-box filtering rules, as well as their related channels.
|Address not specified||All||Excludes the target population with no specified address (email, postal address, etc. according to the selected channel).|
|Address on denylist||All||Excludes addresses that are on the denylist.|
|Duplicate||All||Excludes duplicates based on the target population Address field.|
|Exclude mobile applications||Mobile application||Excludes app subscriptions that do not match the mobile application defined in the message.|
|Exclude mobile applications for In-App||In-App||Excludes app subscriptions that do not match the mobile application defined in the message (In-App template).|
|Exclude mobile applications for In-App broadcast||In-App||Excludes app subscriptions that do not match the mobile application defined in the message (In-App broadcast template)|
|Exclude mobile applications for Push||Mobile application||Excludes app subscriptions that do not match the mobile application defined in the message (for Push)|
|Quarantined address||All||Excludes quarantined addresses.|
|Target limited in size||All||Checks if the maximum delivery size was reached for the target. Applies to direct mail deliveries with the “delivery limit” option activated.|
Additionally to these default filtering rules, two exclusion rules are available:
During the email analysis, these rules compare the recipient email addresses with the forbidden addresses or domain names contained in an encrypted global suppression list managed in the deliverability instance. If there is a match, the message is not sent to that recipient.
This is to avoid being added to the denylist due to malicious activity, especially the use of a Spamtrap. For example, if a Spamtrap is used to subscribe via one of your web forms, a confirmation email is automatically sent to that Spamtrap, and this results in your address being automatically added to the denylist.
The addresses and domain names contained in the global suppression list are hidden. Only the number of excluded recipients is indicated in the delivery analysis logs.
You can create your own filtering rules according to your needs. For example, you can filter newsletters’ target population so that the subscribers that are younger than 18 years old never receive communications.
To create a filtering typology rule, follow these steps:
Create a new typology rule. The main steps to create typology rules are detailed in this section.
Select the Filtering rule type, then specify the desired channel.
In the Filtering criteria tab, select the subscriptions in the Subscription category.
In the Explorer tab of the query editor, drag and drop the Subscriber node into the main part of the screen.
Select the Age field and define the filtering conditions so that the age of the subscribers is less than 18.
In the Typologies tab, link this rule to a typology.
Make sure that the typology is selected in the delivery or delivery template that you want to use. For more on this, refer to this section.
Whenever this rule is used in a message, the subscribers who are considered minors will be automatically excluded.
Campaign Standard allows you to configure the Targeting and Filtering dimensions to use depending on the data that you want to target.
To do this, open the typology rule’s properties, then access the Advanced information section.
By default, filtering is carried out on the Profiles. For example, if the rule is aimed at a mobile application, the Filtering dimension can be changed to Subscriptions to an application.
You can restrict the applicability of a filtering rule according to the message to send.
In the typology rule’s Application criteria tab, uncheck the Apply the rule on all deliveries option, which is enabled by default.
Use the query editor to define a filter. For example, you can apply the rule only on messages whose label starts with a given word or whose ID contains certain letters.
In this case, the rule is only applied to the messages that correspond to the defined criteria.