- Product documentation
- Latest Updates
- Release Notes
- Getting started
- Profiles and audiences
- Communication channels
- Designing email content
- Testing and Sending
- Reporting
- Integrating with other solutions
- Managing processes and data
- Get started with data and processes management
- Workflow general operation
- Executing a workflow
- Calling a workflow with external parameters
- Targeting activities
- Execution activities
- Channel activities
- Data management activities
- Filtering data
- Importing and exporting data
- Use cases
- About workflow use cases
- Deliveries
- Creating deliveries with a complement
- Creating deliveries on profiles’ creation date
- Creating a weekly delivery
- Creating a cross-channel delivery
- Identifying duplicates before a delivery
- Birthday delivery
- Coupling email and direct mail deliveries
- Sending an email with enriched fields
- Personalizing an email with additional data
- Sending a recurring push notification
- Segmentation and targeting
- Data management
- Reconcile a File audience with the database
- Deduplicating the data from an imported file
- Enriching profile data with data contained in a file
- External signal activity and data import
- Updating the database with external data
- Updating data based on an automatic file download
- Data reconciliation using relations
- Data update using reconciliation
- Exporting profiles in an external file
- Updating multiple subscription statuses from a file
- Subscribing profiles from a file to a specific service
- Working with Adobe Experience Platform audiences
- Developing
- Administrating
- Get started with Campaign Standard administration
- Monitoring guidelines
- Configuration guidelines
- Users and security
- Configuring channels
- Configuring mobile channels
- Implementing Push tracking
- Adding images and videos iOS
- Understanding push notifications payload structure
- Implementing local notification tracking
- Adobe Launch Synchronization FAQ
- Experience Platform SDK integration FAQ
- Configuring Launch rules to support Adobe Campaign Standard use cases
- Mobile use cases supported in Adobe Campaign Standard
- Application settings
- Working with APIs
- Get started with Campaign Standard APIs
- About Campaign Standard APIs
- Global concepts
- Interacting with custom resources
- Managing profiles
- Managing services and subscriptions
- Interacting with marketing history
- Privacy management
- Managing transactional messages
- Managing workflows
- Managing organizational units
- Managing geographical units
- Troubleshooting
Monitoring deliverability
Below you will find details on the Delivery throughput report as well as the different monitoring tools offered by Adobe Campaign. Here are some additional guidelines on deliverability monitoring:
- Regularly check the delivery throughput for the whole platform to verify whether it is consistent with the original set-up.
- Check that retries are set up correctly (30 minutes for retry period and more than 20 retries) in delivery templates.
- Regularly verify that the bounce mailbox is accessible and that the account is not about to expire.
- Check each delivery throughput to make sure that it is consistent with the delivery content’s validity (e.g. ‘flash sales’ should be delivered in minutes, not days).
- When using waves, verify that each wave has enough time to finish before the next one is triggered.
- Check that the number of errors and new quarantines are consistent with other deliveries.
- Carefully consult the delivery logs in detail to check the kind of errors that are highlighted (denylists, DNS issues, anti-spam rules, etc…).
Delivery throughput
This report contains information on the delivery throughput of the entire platform for a given period to measure the speed at which the messages are delivered.
For more on this, see Delivery throughput.
You can configure the values displayed by changing the timescale.
Other reports are available, such as Delivery summary or Non-deliverables and bounces. For more on this, see Dynamic reports.
Monitoring deliveries
The message dashboard gives you access to the delivery logs: Sending logs, Exclusion logs, Exclusion causes, Tracking logs and Tracked URLs. They show the detail of the sending, which target has been excluded and why, as well as the tracking information such as opens and clicks.
For more on this, see Monitoring a delivery.
Receiving alerts
The Delivery alerting feature is an alert management system that enables a group of users to automatically receive notifications containing information on the execution of their deliveries.
For more on this, see Receiving alerts when failures happen.
Signal Spam
Signal Spam is a French service which offers anonymized feedback loop reporting for French ISPs (Orange, SFR).
This service allows you to follow the reputation of the French ISPs and track customers’ activity evolution.
Signal Spam also provides direct complaints that end users log through a dedicated interface. Those complaints are then quarantined from the email address database.
250ok
250ok is a monitoring solution which provides IP and domain denylists, as well as reputation indicators.
The information provided is real-time, which allows for a pro-active assistance. 250ok a complementary solution to the Adobe deliverability internal tools.