To avoid exhausting your recipients, delete duplicate email addresses from your target. This step protects your sending reputation and ensures good quarantine management. Adobe Campaign offers the necessary tools to implement these recommendations and avoid the risk of being added to the denylist by the ISPs.
Below you will find details on duplicate and quarantine management.
Having duplicate email addresses can have multiple consequences:
Besides this side-stepping of opt-in procedures, this situation will likely lead users to consider the messages as spam and to trigger a denylist procedure at the ISP.
You must be especially cautious when performing operations on the database. To avoid duplicates as much as possible, the following actions must be carried out:
There are, all the same, cases in which duplicates between the different partitions are normal. For example, when sending for third-parties or different company entities, it is logical for the same person to be a recipient for different reasons. It is, however, rarely normal to find duplicates within the same partition.
Adobe Campaign manages a list of quarantined addresses. The recipients whose addresses are quarantined are excluded by default during the delivery analysis: they are not targeted.
Quarantine management is detailed in this section.
An email address can be quarantined for example when the inbox is full or if the address does not exist. In all cases, quarantining corresponds to the specific rules presented in this section.