This report details the overall hard and soft errors encountered during deliveries as well as the automatic processing of bounces (see Understanding delivery failures).
Each table is represented by summary numbers and charts. You can change how the details are shown in their respective visualization settings.
Flop 5 repartition lists the five deliveries with the highest number of quarantines:
The Bounce reasons table contains the available data for the types of errors that caused bounces for each delivery:
User unknown: The type of error generated when a delivery is sent to an invalid email address.
Invalid domain: The type of error generated when a delivery is sent to an email address whose domain is wrong or no longer exists.
Unreachable: The type of error encountered in the message delivery string, such as domain temporarily unreachable.
Account disabled: The type of error generated when a delivery is sent to an email address that no longer exists.
Mailbox full: The type of error generated when the recipient’s inbox is full. There are five attempts to deliver the message before this error is generated.
Not connected: The type of error generated when the recipient’s mobile phone is off or it is not connected to a network at the time the message is sent.
This type of error only concerns deliveries on mobile channels.
Refused: The type of error generated when an address is refused by the Internet service provider (ISP). For example, when a security rule has been applied by anti-Spam software.
The Domain repartition table displays the overall problems encountered during the deliveries according to the recipient domain.