Learn how to troubleshoot issues when using the Control Panel.
Issues occurring with login and homepage.
What to do:
The user must locate their IMS Org ID (xxx). The administrator must add the user to the product profile “Campaign-xxx-Admins” for each instance that they would like to manage. If the user is an admin of all instances, they must add themselves as user.
Cause:
Users won’t see the links until they are added as users to product profile Campaign-xxx-Administrators/Admin
What to do:
The administrator must add the user to the product profile Campaign-xxx-Admins for each instance that they would like to manage. If the user is an admin of all instances, they must add themselves as user.
Cause:
Most likely user must be added as a user Product Profile Campaign-xxx-Administrators/Admin
for the instance that is missing
What to do:
The administrator must add the user to the Product Profile Campaign-xxx-Admins
for each instance that they would like to manage. If the user is an admin of all instances, they must add themselves as user.
Check IMS Org ID (00:26 min)
How to add an administrator to the product profile administrators to be able to use Control Panel (01:03 min)
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