Learn how to troubleshoot issues when using the Control Panel.
Issues occurring with login and homepage.
What to do:
The user needs to locate their IMS Org ID (xxx). The administrator needs to add the user to the product profile “Campaign-xxx-Admins” for each instance that they would like to manage. If the user is an admin of all instances they still might need to add themselves as user.
Cause:
Users won’t see the links until they are added as users to product profile Campaign-xxx-Administrators/Admin
What to do:
The administrator needs to add the user to the product profile Campaign-xxx-Admins for each instance that they would like to manage. If the user is an admin of all instances they still might need to add themselves as user.
Cause:
Most likely user needs to be added as a user Product Profile Campaign-xxx-Administrators/Admin
for the instance that is missing
What to do:
The administrator needs to add the user to the Product Profile Campaign-xxx-Admins
for each instance that they would like to manage. If the user is an admin of all instances they still might need to add themselves as user.
Check IMS Org ID (00:26 min)
How to add an administrator to the product profile administrators to be able to use Control Panel (01:03 min)
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