Trouble shooting Control Panel

Learn how to troubleshoot Control Panel.

Login and Homepage

Symptom: Unable to log in to Experience Cloud

What to do:
The user must locate their IMS Org ID (xxx). The Administrator must add the user to the Product Profile “Campaign-xxx-Admins” for each instance that they would like to manage. If the user is an admin of all instances, they must add themselves as users.

Cause:
Users do not see the links until they are added as users to Product Profile Campaign-xxx-Administrators/Admin.

What to do:
The Administrator must add the user to the Product Profile Campaign-xxx-Admins for each instance that they would like to manage. If the user is an admin of all instances, they must add themselves as users.

Symptom: An Instance is not listed in the Control Panel

Cause:
Most likely user must be added as a user Product Profile Campaign-xxx-Administrators/Admin for the instance that is missing

What to do:
The Administrator must add the user to the Product Profile Campaign-xxx-Admins for each instance that they would like to manage. If the user is an admin of all instances, they must add themselves as “users”.

Helpful videos

Check IMS Org ID (00:26 min)

How to add an administrator to the product profile administrators to be able to use Control panel (01:03 min)

Helpful Documentation

Establishing Connection to SFTP Server (Client or API)

Connecting to SFTP servers requires:

  • Allow listing the IP address from which you are connecting to the SFTP server
  • Private/public key pair that must be registered with Adobe Campaign
  • To connect to the SFTP server directly, you also need SFTP client software

Helpful documentation

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