Following the end of life of Microsoft Internet Explorer 11, the HTML rendering engine for dashboards in the client console is using Edge Chromium, starting Campaign Classic v7.3.
In addition to the installation of Microsoft Edge Webview 2 runtime, which is now required for any client console installation, Microsoft Edge Chromium must be enabled on your instance(s).
If your environment has been upgraded to Campaign Classic v7.3 (or later), you are impacted.
As a hosted customer, Adobe already enabled Microsoft Edge Chromium on your instance(s). No additional action is required.
As an on-premise/hybrid customer, you need to enable Microsoft Edge Chromium on your instance(s).
When upgrading to Campaign Classic v7.3 (and later), a new
webView2Mode attribute is available in the Campaign server configuration file
serverConf.xml. This attribute must be enabled.
To perform this, apply the following steps on all your environments (MKT, MID, RT):
Edit the Campaign server configuration file (
<web> module, set
webView2Mode = "1"
Run the following command to reload the server configuration:
nlserver config -reload
Run the following command to restart the web server:
nlserver restart web
If your environment uses Apache as a web server, run the following command to restart Apache:
For any questions about these changes, contact Adobe Customer Care.