Lost password

You can change or recover a lost password.

There are two possible scenarios:

  • Password lost by an Adobe Campaign operator.

    In this case, you can change the password of the operator concerned. To do this, connect via an operator with administrator rights, right-click on an operator, select Actions > Reset password and set the operator’s new password. We recommend that operators change their password when they first reconnect.

  • Internal password loss (on-premise customers only).

    If the internal password is lost, you must reinitialize it. To do this, apply the following procedure:

    1. Edit the /usr/local/neolane/nl6/conf/serverConf.xml file.

    2. Go to the internalPassword line.

      <!-- XTK authentication mode internalPassword : Password of internal account -->
       <xtk internalPassword="myPassword"/>
    3. Delete the string in quotes, in this case: myPassword

      You thus obtain the following line:

      !-- XTK authentication mode internalPassword : Password of internal account -->
      <xtk internalPassword=""/
    4. Save changes and close the file.

    5. Configure the new password. To do this, enter the following commands:

      nlserver config -internalpassword
      HH:MM:SS > Application server for Adobe Campaign Classic (7.X YY.R build XXX@SHA1) of DD/MM/YYYY
      Enter current password.
      Password: (empty)
      Enter the new password.
    6. You can now use your new password to connect in Internal mode.

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