Image display issues

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Campaign Classic v7

Campaign Classic v7 Documentation

Image display issues

Last update: 2023-07-31

Topics:
Monitoring
View more on this topic

Created for:

If you face image display issues in a sent message, reasons may be linked to bad location:

Locations may not match, or images may not have been correctly pushed to duplicate tracking server: check your configuration.
Images may not reside in the public resource folder on the marketing instance: upload the images into your resource folder to solve the issue.
If you work in a mid-sourcing architecture: check images are uploading without errors when proofs are sent (information is displayed in the analysis logs).

How to troubleshoot:

Send a proof that will show the images.
Validate the resources configuration in the instance setup is correct.
Check the public resources folder or, if not in the public resources folder, the folder referenced in the delivery.