Lost password

You can change or recover a lost password.
There are two possible scenarios:

Password lost by an Adobe Campaign operator

In this case, you can change the password of the operator concerned.
To do this, follow the steps below:

1. Connect via an operator with administrator rights.

2. Right-click on an operator.

3. Select Actions > Reset password.

   

4. Set the operator’s new password. We recommend that the operators change their password when they first reconnect.

Internal password loss (on-premise customers only)

If the internal password is lost, you must reinitialize it.
To do this, apply the following procedure:

1. Edit the /usr/local/neolane/nl6/conf/serverConf.xml file.

2. Go to the internalPassword line.

   <!-- XTK authentication mode internalPassword : Password of internal account -->
   <xtk internalPassword="myPassword"/>
   

3. Delete the string in quotes, in this case: myPassword

   You thus obtain the following line:

   !-- XTK authentication mode internalPassword : Password of internal account -->
   <xtk internalPassword=""/
   

4. Save changes and close the file.

5. Configure the new password. To do this, enter the following commands:

   nlserver config -internalpassword
   HH:MM:SS > Application server for Adobe Campaign Classic (7.X YY.R build XXX@SHA1) of DD/MM/YYYY
   Enter current password.
   Password: (empty)
   Enter the new password.
   Password: 
   Confirmation 
   

6. You can now use your new password to connect in Internal mode.