Lost password

You can change or recover a lost password.
There are two possible scenarios:

• Password lost by an Adobe Campaign operator
• Internal password lost (on-premise customers only)

Password lost by a Campaign operator

If an Adobe Campaign operator loses their password, you can change it.
To do this, follow the steps below:

1. Connect via an operator with administrator rights.

2. Right-click an operator.

3. Select Actions > Reset password.

   

4. Set the operator’s new password. We recommend that the operator changes their password when they first reconnect.

Internal password lost

If the internal password is lost, you must reinitialize it.
To do this, apply the following procedure:

1. Edit the /usr/local/neolane/nl6/conf/serverConf.xml file.

2. Go to the internalPassword line.

   <!-- XTK authentication mode internalPassword : Password of internal account -->
   <xtk internalPassword="myPassword"/>
   

3. Delete the string in quotes, in this case: myPassword

   You thus obtain the following line:

   !-- XTK authentication mode internalPassword : Password of internal account -->
   <xtk internalPassword=""/
   

4. Save changes and close the file.

5. Configure the new password. To do this, enter the following commands:

   nlserver config -internalpassword
   HH:MM:SS > Application server for Adobe Campaign Classic (7.X YY.R build XXX@SHA1) of DD/MM/YYYY
   Enter current password.
   Password: (empty)
   Enter the new password.
   Password:
   Confirmation
   

6. You can now use your new password to connect in Internal mode.