You can change or recover a lost password.
There are two possible scenarios:
Password lost by an Adobe Campaign operator
In this case, you can change the password of the operator concerned.
To do this, follow the steps below:
Connect via an operator with administrator rights.
Right-click on an operator.
Select Actions > Reset password.
Set the operator’s new password. We recommend that the operators change their password when they first reconnect.
Internal password loss (on-premise customers only)
If the internal password is lost, you must reinitialize it.
To do this, apply the following procedure:
Edit the /usr/local/neolane/nl6/conf/serverConf.xml file.
Go to the internalPassword line.
<!-- XTK authentication mode internalPassword : Password of internal account --> <xtk internalPassword="myPassword"/>
Delete the string in quotes, in this case: myPassword
You thus obtain the following line:
!-- XTK authentication mode internalPassword : Password of internal account --> <xtk internalPassword=""/
Save changes and close the file.
Configure the new password. To do this, enter the following commands:
nlserver config -internalpassword HH:MM:SS > Application server for Adobe Campaign Classic (7.X YY.R build XXX@SHA1) of DD/MM/YYYY Enter current password. Password: (empty) Enter the new password. Password: Confirmation
You can now use your new password to connect in Internal mode.