Migrating in Linux for Adobe Campaign v7

General procedure

Migration steps in Linux are as follows:

1. Stop services: see Service stop.
2. Save the database: see Back up the database and the existing installation.
3. Uninstall previous Adobe Campaign version packages: see Uninstalling Adobe Campaign previous version packages.
4. Migrate the platform: refer to Deploying Adobe Campaign v7.
5. Re-start service: refer to Re-starting services.

Service stop

First, stop all processes with access to the database on all machines concerned.

1. Log in as root.

2. All servers which use the redirection module (webmdl service) need to be stopped. For Apache, run the following command:

   /etc/init.d/apache2 stop
   

3. Log in again as root.

4. Stop Adobe Campaign previous version services on all servers.

   /etc/init.d/nlserver6 stop
   

   If you are migrating from v5.11, run the following command:

   /etc/init.d/nlserver5 stop
   

5. Make sure Adobe Campaign services are stopped on each server.

   ps waux | grep nlserver
   

   The list of active processes is displayed along with their ID (PID).

6. If one or more Adobe Campaign processes are still active or blocked after a few minutes, kill them.

   killall nlserver
   

7. If some processes are still active after a few minutes, you can force them to close using the command:

   killall -9 nlserver
   

Back up the database and the existing installation

The procedure depends on your Adobe Campaign previous version.

Migrating from Adobe Campaign v5.11

1. Make a backup of the Adobe Campaign database.

2. Log in as neolane and make a backup of the nl5 directory using the following command:

   su - neolane
   mv nl5 nl5.back
   

   IMPORTANT

   As a precaution, we recommend that you zip the nl5.back folder and save it to a secure location other than the server.

3. Edit the config-<instance name>.xml (in the nl5.back folder), to prevent the mta, wfserver, stat etc. services from starting automatically. For instance, replace autoStart with _autoStart (still as neolane).

   <?xml version='1.0'?>
   <serverconf>
     <shared>
       <dataStore hosts="myServer*" lang="en_US">
         <dataSource name="default">
           <dbcnx encrypted="1" login="myLogin" password="myPassword"  provider="postgresql" server="myServer"/>
         </dataSource>
       </dataStore>
     </shared>
   
     <mta _autoStart="true" statServerAddress="myStatServer"/>
     <stat _autoStart="true"/>
     <wfserver _autoStart="true"/>
     <inMail _autoStart="true"/>
     <sms _autoStart="false"/>
   </serverconf>
   

Migrating from Adobe Campaign v6.02

1. Make a backup of the Adobe Campaign database.

2. Log in as neolane and make a backup of the nl6 directory using the following command:

   su - neolane
   mv nl6 nl6.back
   

   IMPORTANT

   As a precaution, we recommend that you zip the nl6.back folder and save it to a secure location other than the server.

3. Edit the config-<instance name>.xml (in the nl6.back folder) to prevent the mta, wfserver, stat, etc. services from starting automatically. For instance, replace autoStart with _autoStart (still as Adobe Campaign).

   <?xml version='1.0'?>
   <serverconf>
     <shared>
       <dataStore hosts="myServer*" lang="en_US">
         <dataSource name="default">
           <dbcnx encrypted="1" login="myLogin" password="myPassword"  provider="postgresql" server="myServer"/>
         </dataSource>
       </dataStore>
     </shared>
   
     <mta _autoStart="true" statServerAddress="myStatServer"/>
     <stat _autoStart="true"/>
     <wfserver _autoStart="true"/>
     <inMail _autoStart="true"/>
     <sms _autoStart="false"/>
   </serverconf>
   

Migrating from Adobe Campaign v6.1

1. Make a backup of the Adobe Campaign database.

2. Log in as neolane and make a backup of the nl6 directory using the following command:

   su - neolane
   mv nl6 nl6.back
   

   IMPORTANT

   As a precaution, we recommend that you zip the nl6.back folder and save it to a secure location other than the server.

Uninstalling Adobe Campaign previous version packages

The procedure depends on your Adobe Campaign previous version.

Uninstalling Adobe Campaign v5 packages

1. Log in as root.

2. Identify the Adobe Campaign packages installed using the following command.

   • In Debian:

     dpkg -l | grep nl
     

     The list of installed packages is displayed:

     ii  nlserver5                       5762                     nlserver5-5762
     ii  nlthirdparty5                   5660                     nlthirdparty5-5660
     

   • In Red Hat:

     rpm -qa | grep nl
     

3. Uninstall Adobe Campaign v5 packages.

   • In Debian:

     dpkg --purge nlserver5 nlthirdparty5
     

   • In Red Hat:

     rprm -ev nlserver5 nlthirdparty5
     

Uninstalling Adobe Campaign v6 packages

This section shows how to uninstall Adobe Campaign v6.02 or v6.1 packages.

1. Log in as root.

2. Identify the Adobe Campaign packages installed using the following command.

   • In Debian:

     dpkg -l | grep nl
     

     The list of installed packages is displayed:

     ii  nlserver6                       XXXX                     nlserver6-XXXX
     ii  nlthirdparty6                   XXXX                     nlthirdparty6-XXXX
     

   • In Red Hat:

     rpm -qa | grep nl
     

3. Uninstall Adobe Campaign v6 packages.

   • In Debian:

     dpkg --purge nlserver6 nlthirdparty6
     

   • In Red Hat:

     rprm -ev nlserver6 nlthirdparty6
     

Deploying Adobe Campaign v7

The procedure depends on your Adobe Campaign previous version.

Migrating from Adobe Campaign v5.11

Deploying Adobe Campaign involves two stages:

• Installing Adobe Campaign v7 packages: this operation must be performed on each server.
• The post upgrade: this command must be started on each instance.

To deploy Adobe Campaign, apply the following steps:

1. Install the most recent Adobe Campaign v7 packages using the following command:

   • In Debian:

     dpkg -i nlserver6-XXXX-linux-2.6-intel.deb
     

   • In Red Hat:

     rpm -Uvh nlserver6-XXXX-0.x86_64.rpm
     

   IMPORTANT

   You must install the packages successfully before going on to the next step.

   NOTE

   When migrating from v5.11, Adobe Campaign is installed in the /usr/local/neolane/nl6/ directory by default.

   Once the packages are installed, the following message is displayed: ‘WdbcTimeZone’ option is missing. This is normal.

2. To make the client console installation program available, copy it into the Adobe Campaign installation directory:

   cp setup-client-7.0.XXXX.exe /usr/local/neolane/nl6/datakit/nl/eng/jsp
   

   NOTE

   For more on how to install Adobe Campaign in Linux, refer to this section.

3. Modify the .bashrd file which matches the neolane user. Log on as neolane and run the following command:

   su - neolane
   vim ~/.bashrc
   

   NOTE

   When you log in as neolane, the following message is displayed: nl5/env.sh : No such file or directory. This is normal.

   At the end of the file, replace nl5/env.sh with nl6/env.sh.

4. Log in as root and prepare the instance using the following commands:

   /etc/init.d/nlserver6 start   
   Starting nlserver6: [  OK  ]
   

   /etc/init.d/nlserver6 stop
   Stopping nlserver6: [  OK  ]
   

   NOTE

   These commands let you create the Adobe Campaign v6 internal files system: conf directory (with the config-default.xml and serverConf.xml files), var directory.

5. Go to the nl5.back backup folder and copy (overwrite) the configuration files and sub-folders of each instance. Log in as neolane and run the following command:

   IMPORTANT

   For the first command below, do not copy the config-default.xml file.

   su - neolane
   
   cp nl5.back/conf/config-<instance name>.xml nl6/conf/
   cp nl5.back/customer.sh nl6/
   cp -r nl5.back/customers/* nl6/customers/
   cp -r nl5.back/var/* nl6/var/
   

6. In the Adobe Campaign v7 serverConf.xml and config-default.xml files, apply the specific configurations that you had for Adobe Campaign v5. For the serverConf.xml file, use the nl5/conf/serverConf.xml.diff file.

   NOTE

   When reporting configurations from Adobe Campaign v5 to Adobe Campaign v7, make sure the paths to the physical directories lead to Adobe Campaign v7 and not Adobe Campaign v5.

7. Since migration is not a generic installation, you need to force the re-starting of the trackinglogd service. To do this, open the nl6/conf/config-default.xml file and make sure the trackinglogd service is activated (only on the tracking/redirection server(s)):

   <trackinglogd autoStart="true"/>
   

   IMPORTANT

   If the trackinglogd service is not started on the tracking server, no tracking information will be forwarded.

8. Reload the Adobe Campaign v7 configuration using the following command:

   nlserver config -reload
   

9. Start the postupgrade process using the following command (still as neolane):

   su - neolane
   nlserver config -timezone:<time zone> -postupgrade -instance:<instance name>
   

   IMPORTANT

   You must specify which timezone to use as a reference during the postupgrade (using the -timezone option). In this case, we are using the Europe/Paris timezone -timezone: “Europe/Paris”.

   NOTE

   We strongly recommend upgrading your base to “multi timezone”. For further information about timezone options, refer to the Time zones section.

Migrating from Adobe Campaign v6.02

Deploying Adobe Campaign involves two stages:

• Installing Adobe Campaign v7 packages: this operation must be performed on each server.
• The post upgrade: this command must be started on each instance.

To deploy Adobe Campaign, apply the following steps:

1. Install the most recent Adobe Campaign v7 packages using the following command:

   • In Debian:

     dpkg -i nlserver6-XXXX-amd64_debX.deb
     

   • In Red Hat:

     rpm -Uvh nlserver6-XXXX-x86_64_rhX.rpm
     

   IMPORTANT

   You must install the packages successfully before going on to the next step.

   NOTE

   Adobe Campaign v7 is installed in the same directory by default as Adobe Campaign v6.02: /usr/local/neolane/nl6/.

2. To make the client console installation program available, copy it into the Adobe Campaign installation directory:

   cp setup-client-7.0.XXXX.exe /usr/local/neolane/nl6/datakit/nl/eng/jsp
   

   NOTE

   For more on how to install Adobe Campaign in Linux, refer to this section.

3. Since migration is not a generic installation, you need to force the re-starting of the trackinglogd service. To do this, open the nl6/conf/config-default.xml file and make sure the trackinglogd service is activated (only on the tracking/redirection server(s)):

   <trackinglogd autoStart="true"/>
   

   IMPORTANT

   If the trackinglogd service is not started on the tracking server, no tracking information will be forwarded.

4. Go to the nl6.back backup folder and copy (overwrite) the configuration files and sub-folders of each instance. Log in as neolane and run the following command:

   su - neolane
   
   cp nl6.back/conf/config*.xml nl6/conf/
   cp nl6.back/customer.sh nl6/
   cp -r nl6.back/customers/* nl6/customers/
   cp -r nl6.back/var/* nl6/var/
   

5. Reload the Adobe Campaign v7 configuration using the following command:

   nlserver config -reload
   

6. Start the postupgrade process using the following command (still as neolane):

   su - neolane
   nlserver config -postupgrade -instance:<instance name>
   

   NOTE

   The “multi timezone” mode was only available in v6.02 for PostgreSQL database engines. It is now available no matter what version of database engine is being used. We strongly recommend upgrading your base to “multi timezone”. For further information about timezone options, refer to the Time zones section.

Migrating from Adobe Campaign v6.1

Deploying Adobe Campaign involves two stages:

• Installing Adobe Campaign v7 packages: this operation must be performed on each server.
• The post upgrade: this command must be started on each instance.

To deploy Adobe Campaign, apply the following steps:

1. Install the most recent Adobe Campaign v7 packages using the following command:

   • In Debian:

     dpkg -i nlserver6-XXXX-amd64_debX.deb
     

   • In Red Hat:

     rpm -Uvh nlserver6-XXXX-x86_64_rhX.rpm
     

   IMPORTANT

   You must install the packages successfully before going on to the next step.

   NOTE

   Adobe Campaign v7 is installed in the /usr/local/neolane/nl6/ directory by default.

2. To make the client console installation program available, copy it into the Adobe Campaign installation directory:

   cp setup-client-7.0.XXXX.exe /usr/local/neolane/nl6/datakit/nl/eng/jsp
   

   NOTE

   For more on how to install Adobe Campaign in Linux, refer to this section.

3. Go to the nl6.back backup folder and copy (overwrite) the configuration files and sub-folders of each instance. Log in as neolane and run the following command:

   su - neolane
   
   cp nl6.back/conf/config*.xml nl6/conf/
   cp nl6.back/customer.sh nl6/
   cp -r nl6.back/customers/* nl6/customers/
   cp -r nl6.back/var/* nl6/var/
   

4. Reload the Adobe Campaign v7 configuration using the following command:

   nlserver config -reload
   

5. Start the postupgrade process using the following command (still as neolane):

   su - neolane
   nlserver config -postupgrade -instance:<instance name>
   

Migrating the redirection server (Apache)

At this stage, Apache needs to be stopped. Refer to: Service stop.

1. Log in as root.

2. Change the Apache environment variables to make them link to the nl6 directory.

   • In Debian:

     vi /etc/apache2/envvars
     

   • In Red Hat:

     vi /usr/local/apache2/bin/envvars
     

3. Then run the following commands:

   • In Debian:

     In the nlsrv.load file, replace nl5 with nl6.

     vi /etc/apache2/mods-available/nlsrv.load
     

     Delete the link of the nlsrv.conf file and create a new one.

     rm /etc/apache2/mods-available/nlsrv.conf 
     ln -s /usr/local/neolane/nl6/tomcat-6/conf/apache_neolane.conf /etc/apache2/
     mods-available/nlsrv.conf
     

   • In Red Hat:

     Go to the /usr/local/apache2/conf directory, edit the http.conf file and replace nl5 with nl6 in the following lines.

     In RHEL 7/Debian 8:

     LoadModule requesthandler24_module /usr/local/neolane/nl6/lib/libnlsrvmod.so
     Include /usr/local/neolane/nl6/tomcat-6/conf/apache_neolane.conf
     

4. Go to the alias.conf file and replace all nl5 with nl6. To do this in Debian, run the following command:

   vi /etc/apache2/mods-available/alias.conf
   

Security zones

If you are migrating from v6.02 or earlier, you must configure your security zones before starting services. For more information, refer to Security.

Re-starting services

The procedure depends on your Adobe Campaign previous version.

Migrating from Adobe Campaign v5.11

In the config-<instance name>.xml files, reactivate the automatic startup of the mta, wfserver, stat, etc. services.

<?xml version='1.0'?>
<serverconf>
  <shared>
    <dataStore hosts="myServer*" lang="en_US">
      <dataSource name="default">
        <dbcnx encrypted="1" login="myLogin" password="myPassword"  provider="postgresql" server="myServer"/>
      </dataSource>
    </dataStore>
  </shared>

  <mta autoStart="true" statServerAddress="localhost"/>
  <stat autoStart="true"/>
  <wfserver autoStart="true"/>
  <inMail autoStart="true"/>
  <sms autoStart="false"/>
</serverconf>

Start Apache and Adobe Campaign services on each of the following servers:

1. Tracking and redirection server.
2. Mid-sourcing server.
3. Marketing server.

Before going on to the next step, run a full test of the new installation, make sure there are no regressions and that everything works by following all the recommendations in the General configurations section.

Migrating from Adobe Campaign v6.02

In the config-<instance name>.xml files, reactivate the automatic startup of the mta, wfserver, stat, etc. services.

<?xml version='1.0'?>
<serverconf>
  <shared>
    <dataStore hosts="myServer*" lang="en_US">
      <dataSource name="default">
        <dbcnx encrypted="1" login="myLogin" password="myPassword"  provider="postgresql" server="myServer"/>
      </dataSource>
    </dataStore>
  </shared>

  <mta autoStart="true" statServerAddress="myStatServer"/>
  <stat autoStart="true"/>
  <wfserver autoStart="true"/>
  <inMail autoStart="true"/>
  <sms autoStart="false"/>
</serverconf>

Start Apache and Adobe Campaign services on each of the following servers:

1. Tracking and redirection server.
2. Mid-sourcing server.
3. Marketing server.

Fully test the new installation, check that it does not regress and make sure that everything is working correctly by following all the recommendations in the General configurations section.

Migrating from Adobe Campaign v6.1

Start Apache and Adobe Campaign services on each of the following servers:

1. Tracking and redirection server.
2. Mid-sourcing server.
3. Marketing server.

Fully test the new installation, check that it does not regress and make sure that everything is working correctly by following all the recommendations in the General configurations section.

Deleting and cleansing Adobe Campaign v5

Before you delete and cleanse the Adobe Campaign v5 installation, you must apply the following recommendations:

• Get the functional teams to run a full check of the new installation.
• Only uninstall Adobe Campaign v5 once you are certain that no rollback is necessary.

Delete the nl5.back directory. Log in as neolane and run the following command:

su - neolane
rm -rf nl5.back

Re-start the server.