This section details the preliminary configurations steps required before installing Adobe Campaign.
The technical and software configuration required for installing Adobe Campaign is detailed in the Compatibility matrix.
As a reminder, the following components need to be installed and correctly configured:
To install a build lower or equal to 8709 on CentOS 7 and Debian 8 platforms the apache access_compat module must be enabled.
To install Adobe Campaign in Linux, please make sure you have the required libraries.
Library C must be able to support TLS (Thread Local Storage) mode. This mode is active in most cases except with some kernels for which Xen support has been disabled.
To check this, you can use the uname -a | grep xen command for example.
If the command doesn’t return anything (empty line), it means configuration is correct.
You must have OpenSSL version 1.0.2 or higher.
For RHEL 7/8 distributions, version 1.0 of OpenSSL is required.
To use Adobe Campaign, you need to have the libicu library installed.
The following versions of libicu are supported (32bit or 64bit):
To use Adobe Campaign, you need to have the libc-ares library installed. On RHEL/CentOS, run the following command:
yum install c-ares
aptitude install libc-ares2
When used, the SELinux module must be properly configured.
To do this, log on as root and enter the following command:
echo 0 >/selinux/enforce
In addition to this, in the /etc/sysconfig/httpd file, the following line was added to reference the Adobe Campaign environment configuration script:
In RHEL and CentOS, compatibility issues with the client layers of databases were noted when SELinux is enabled. To be sure Adobe Campaign is able to operate correctly, we recommend disabling SELinux.
Apply the following process:
Edit the file /etc/selinux/config
Modify the SELINUX line as follows:
In order for reports on MTA statistics (nms/fra/jsp/stat.jsp) to be displayed correctly, add fonts.
In Debian, add the command:
aptitude install xfonts-base xfonts-75dpi ttf-bitstream-vera ttf-dejavu
In Redhat, use the following command:
For CentOS/RHEL 7:
yum install xorg-x11-fonts-base xorg-x11-fonts-75dpi bitstream-vera-fonts dejavu-lgc-fonts
For RHEL 8:
dnf install xorg-x11-fonts-misc xorg-x11-fonts-75dpi dejavu-lgc-sans-fonts dejavu-sans-fonts dejavu-sans-mono-fonts dejavu-serif-fonts
Fonts of specific characters are necessary for the Japanese instances in order to export the reports to PDF format.
In Debian, add the command:
aptitude install fonts-ipafont
In Red Hat, add the command:
For RHEL 7:
yum install ipa-gothic-fonts ipa-mincho-fonts
For RHEL 8:
dnf install vlgothic-fonts
For Debian, the following configurations are required:
Install the following standard packages:
apt-get install libreoffice-writer libreoffice-calc libreoffice-java-common
Install the following fonts (optional but highly recommended for Japanese instances):
apt-get install fonts-ipafont
The following configurations are necessary with CentOS:
yum install libreoffice-headless libreoffice-writer libreoffice-calc
The access layers for the database engine you are using must be installed on your server and be accessible via the Adobe Campaign account. Versions and installation modes may vary depending on the database engine used.
The supported pilot version are detailed in the Compatibility matrix.
Also check the general Database section.
Adobe Campaign supports all versions of the PostgreSQL client libraries from version 7.2: (libpq.so.5, libpq.so.4, libpq.so.3.2 and libpq.so.3.1).
Using PostgreSQL with Adobe Campaign also requires installing the corresponding pgcrypto libraries.
Retrieve the library version for 64-bit Debian, i.e.: libclntsh.so, libclntsh.so.11.1 and libclntsh.so.10.1.
You can obtain a Linux RPM package from the Oracle Technology Network.
If you have already installed the Oracle client but the global environment (for instance: /etc/profile) isn’t properly configured, you can add missing information to the nl6/customer.sh script For more on this, refer to Environment variables.
Troubleshooting and best practices
Problems can appear after an Oracle client or a server update, change of version or at the first installation of the instance.
If you notice on the client console that there are unexpected time lags (one or more hours) in logs, workflow last processing, next processing, and so on, there might be a problem between the library of the Oracle client and the Oracle Server. To avoid such problems
Make sure to use the full client.
Various problems have been identified when using the Oracle Instant Client version. In addition, it is impossible to change the Timezone file on instant client.
Make sure that the client version and the database server version are the same.
Mixing versions despite Oracle’s compatibility matrix and recommendation to align client and server versions is known to cause problems.
Also check ORACLE_HOME value to make sure it points to the expected client version (in case several versions are installed on the machine).
Make sure the client and the server use the same timezone file.
The library version supported is libdb2.so.
Adobe Campaign installations for Linux must be carried out in the following sequence: server installation followed by instance configuration.
The installation process is described in this chapter. The installation steps are as follows:
Once the installation steps are complete, you need to configure the instances, the database and the server. For more on this, refer to About initial configuration.