External accounts

Adobe Campaign comes with a set of pre-defined external accounts. In order to set up connections with external systems, you can create new external accounts.

External accounts are used by technical processes such as technical workflows or campaign workflows. When setting up a file transfer in a workflow or a data exchange with any other application (Adobe Target, Experience Manager, etc.), you need to select an external account.

You can set up the following types of external accounts:

Creating an external account

To create a new external account, follow the steps below. Detailed settings depend on the type of external account.

  1. From Campaign Explorer, select Administration ‘>’ Platform ‘>’ External accounts.

  2. Click the New button.

  3. Enter a Label and an Internal Name.

  4. Select your external account Type which one you want to create.

  5. Configure the access to the account by specifying credentials depending on the chosen external account type.

    The necessary information is usually provided by the provider of the server you are connecting to.

  6. Check the Enabled option to activate the connection.

  7. Click Save.

The external account is created and added to the external accounts list.

Bounce mails external account

The Bounce mails external account specifies the external POP3 account to be used to connect to the email service. For more on this external account, refer to this page.

All servers configured for POP3 access can be used to receive return mail.

To configure the Bounce mails (defaultPopAccount) external account:

  • Server

    URL of the POP3 server.

  • Port

    POP3 connection port number. The default port is 110.

  • Account

    Name of the user.

  • Password

    User account password.

  • Encryption

    Type of chosen encryption between By default, POP3 + STARTTLS, POP3 or POP3S.

Routing external account

The Routing external account allows you to configure each channel available in Adobe Campaign depending on the packages installed.

The following channels can be configured:

FTP external account

The FTP external account lets you configure and test access to a server outside of Adobe Campaign. To set up connections with external systems such as FTP servers 898 used for file transfers, you can create your own external accounts. For more on this, refer to this page.

To do so, specify in this external account the address and credentials used to establish the connection to the FTP server

  • Server

    Name of the FTP server.

  • Port

    FTP connection port number. The default port is 21.

  • Account

    Name of the user.

  • Password

    User account password.

  • Encryption

    Type of chosen encryption between None or SSL.

To know where to locate these credentials, refer to this page.

External database external account

Use the External database type external account to connect to external an database. Learn more about Federated Data Access (FDA) option in this section.

External databases compatible with Campaign are listed in the Compatibility matrix

External account configuration settings depend on the database engine. Learn more in the following sections:

Web Analytics external account

The Web Analytics (Adobe Analytics - Data connector) external account allows you to forward data from Adobe Analytics to Adobe Campaign in the form of segments. Conversely, it sends indicators and attributes of email campaigns delivered by Adobe Campaign to Adobe Analytics - Data connector.

For this external account, the calculation formula for tracked URLs must be enriched and connection between the two solutions must be approved. For more on this, refer to this page.

Facebook connect external account

The Facebook Connect external account lets you display personalized content in your Facebook applications, making it easier to acquire prospects via this social network.

For each Facebook application, you need to create a Facebook Connect type external account. For more on this, refer to page.

  • Hosting mode

    Hosting mode of the application between hosted by a partner or hosted by this instance.

  • Application ID

    App ID of your Facebook application.

  • Application secret

    App secret of your Facebook application.

If you chose the hosted by this instance mode, the Secure Canvas URL needs to be paste into the Facebook Web games (https) field on Facebook

To know where to locate these credentials, refer to this page.

Execution instance external account

If you have a broken-down architecture, you need to specify the execution instances linked to the control instance and connect them. Transactional message templates are deployed to the execution instance

  • URL

    URL of the server on which the execution instance is installed.

  • Account

    Name of the account, it must match the Message Center Agent as defined in the operator folder.

  • Password

    Password of the account as defined in the operator folder.

For more information on this configuration, refer to this page.

Adobe Experience Cloud external account

To connect to the Adobe Campaign console using an Adobe ID, you must configure the Adobe Experience Cloud (MAC) external account.

  • IMS server

    URL of your IMS server. Make sure both stage and production instances point to the same IMS production end point.

  • IMS scope

    Scopes defined here must be a subset of those provisioned by IMS.

  • IMS client identifier

    ID of your IMS client.

  • IMS client secret

    Credential of your IMS client secret.

  • Callback server

    Access URL of your Adobe Campaign instance.

  • IMS organization ID

    ID of your IMS organization. To find your organization ID, refer to this page (Where can I find my IMS organization ID?).

  • Association mask

    Syntax which will allow configuration names in Enterprise Dashboard to be synced with the groups in Adobe Campaign.

  • Server

    URL of your Adobe Experience Cloud instance.

  • Tenant

    Name of your Adobe Experience Cloud Tenant.

For more information on this configuration, refer to this page.

SFTP external account

The SFTP external account lets you configure and test access to a server outside of Adobe Campaign. To set up connections with external systems such as SFTP used for file transfers, you can create your own external accounts. For more on this, refer to this page.

  • Server

    URL of the SFTP server.

  • Port

    FTP connection port number. The default port is 22.

  • Account

    Account name used to connect to the SFTP server.

  • Password

    Password used to connect to the SFTP server.

Adobe Experience Manager external account

The AEM (AEM instance) external account allows you to manage the content of your email deliveries as well as your forms directly in Adobe Experience Manager.

  • Server

    URL of the Adobe Experience Manager server.

  • Port

    Account name used to connect to the Adobe Experience Manager authoring instance.

  • Password

    Password used to connect to the Adobe Experience Manager authoring instance.

For more on this, refer to this section.

Amazon Simple Storage Service (S3) external account

The Amazon Simple Storage Service (S3) connector can be used to import or export data to Adobe Campaign. It can be set up in a workflow activity. For more on this, refer to this page.

As you are setting up this new external account, you need to provide the following details:

  • AWS S3 Account Server

    URL of your server, it should be filled as follows:

    <S3bucket name>.s3.amazonaws.com/<s3object path>
    
  • AWS access key ID

    To know where to find your AWS access key ID, refer to this page .

  • Secret access key to AWS

    To know where to find your secret access key to AWS, refer to this page.

  • AWS Region

    To learn more on AWS region, refer to this page.

  • The Use server side encryption checkbox allows you to store your file in S3 encrypted mode.

To learn where to find the access key ID and secret access key, refer to Amazon Web services documentation .

Microsoft Dynamics CRM external account

The Microsoft Dynamics CRM external account allows you to import and export Microsoft Dynamics data into Adobe Campaign.

Configuration for Microsoft Dynamics connector to work with Adobe Campaign depends on your deployment type.
With On-premise and Office 365 deployment types, you need to provide the following details:

  • Account

    Account used to sign in to Microsoft CRM.

  • Server

    URL of your Microsoft CRM server.

  • Password

    Password used to sign in to Microsoft CRM.

  • Company name for On-premise and Office 365 deployment

    Name of your Company.

  • Organization name for On-premise deployment

    Name of your organization.
    Organization name which can be found in the Developers resources dashboard in Microsoft Dynamics, Unique Name field.

  • CRM version for On-premise

    Version of the CRM between Dynamics CRM 2007, Dynamics CRM 2015 or Dynamics CRM 2016.

With Web API deployment type and Password credentials authentication, you need to provide the following details:

  • Account

    Account used to sign in to Microsoft CRM.

  • Server

    URL of your Microsoft CRM server.

  • Client identifier

    Client ID which can be found from Microsoft Azure management portal in the Update your code category, Client ID field.

  • CRM version

    Version of the CRM between Dynamics CRM 2007, Dynamics CRM 2015 or Dynamics CRM 2016.

With Web API deployment type and Certificate authentication, you need to provide the following details:

  • Server

    URL of your Microsoft CRM server.

  • Private Key (Base64 encoded)

    Private key encoded to Base64

  • Custom Key identifier

  • Key ID

  • Client identifier

    Client ID which can be found from Microsoft Azure management portal in the Update your code category, Client ID field.

  • CRM version

    Version of the CRM between Dynamics CRM 2007, Dynamics CRM 2015 or Dynamics CRM 2016.

For more information on this configuration, refer to this page.

Oracle on demand external account

The Oracle on demand external account allows you to import and export Oracle data into Adobe Campaign.

To configure the Oracle on demand external account to work with Adobe Campaign, you need to provide the following details:

  • Account

    Account used to sign in to Oracle CRM on demand.

  • Server

    URL of your Oracle CRM on demand server.

  • Password

    Password used to sign in to Oracle CRM on demand.

For more information on this configuration, refer to this page.

Salesforce CRM external account

The Salesforce CRM external account allows you to import and export Salesforce data into Adobe Campaign.

To configure the Salesforce CRM external account to work with Adobe Campaign, you need to provide the following details:

  • Account

    Account used to sign in to Salesforce CRM.

  • Password

    Password used to sign in to Salesforce CRM.

  • Client identifier

    To know where to find your client identifier, refer to this page.

  • Security token

    To know where to find your security token, refer to this page.

  • API version

    Version of the API between Version 37, Version 21 or Version 15.

For this external account, you need to configure you Salesforce CRM with the configuration wizard.

For more information on this configuration, refer to this page.

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