Teradata additional configurations


Based in Unicode

Database version Driver version Minimal Campaign version required Note
15 15 Campaign Classic 17.9 Under Linux: Queries with timestamp may fail (fixed in build 8937 for 18.4 and 8977 for 18.10) In debug mode, warnings relative to bad memory usage in the driver may occur.
15 16 Campaign Classic 17.9 Recommended setup for a Teradata 15 database under Linux.
16 16 Campaign Classic 18.10 Unicode characters with surrogate pairs are not fully handled. Using surrogate characters in data should work. Using surrogates in a filtering condition of a query will not work without this change.
16 15 not supported  

Based in Latin1

Versions previous to Adobe Campaign Classic 17.9 only supported Teradata Latin-1 database.

Starting from Adobe Campaign Classic 17.9, we now support by default Teradata database in Unicode.

Customers with a Latin-1 Teradata database migrating to a recent Campaign Classic release will have to add the parameter APICharSize=1 in the options of the external account.

Database configuration

User configuration

The following rights are required: create/drop/execute custom procedures, create/drop/insert/select tables. You may also have to create user mode functions if you want to use md5 and sha2 function on your Adobe Campaign instance.

Make sure to configure the correct time zone. It should match what will be set in the external account created in the Adobe Campaign instance.

Adobe Campaign will not set a protection mode (fallback) on the objects it will create in the database. You might need to set a default on the user that Adobe Campaign will use to connect to the Teradata database using the following query:

disable default fallback

MD5 installation

If you want to use md5 functions in your Adobe Campaign instance, you will have to install the user mode function on your Teradata database from this page (

The sha1 of the downloaded file is as follows 65cc0bb6935f72fcd84fef1ebcd64c00115dfd1e.

To install md5:

  1. Unzip the file.

  2. Go to the md5/src directory.

  3. Connect to your Teradata database using bteq.

  4. Run the following bteq command:

    .run file = hash_md5.btq

SHA2 installation

If you want to use sha2 functions in your Adobe Campaign instance, you will have to install the user mode function on your Teradata database from this page (

The sha1 of the downloaded file is as follows e87438d37424836358bd3902cf1adeb629349780.

To install sha2:

  1. Unzip the file.

  2. Go to the teradata-udf-sha2-1.0/src directory.

  3. Connect to your Teradata database using bteq.

  4. Run the two following bteq commands:

    .run file = hash_sha256.sql
    .run file = hash_sha512.sql

UDF_UTF16TO8 installation

If you want to use udf_utf16to8 functions in your Adobe Campaign instance, you will have to install the user mode function on your Teradata database from the Teradata unicode tool kit of this page (

The sha1 of the downloaded file is as follows e58235f434f52c71316a577cb48e20b97d24f470.

To install udf_utf16to8:

  1. Unzip the file.

  2. Look for the udf_utf16to8.o in the extracted files and navigate to the directory that contains the file. It should be named utk_release1.7.0.0/utk_release1.7.0.0/04 TranslationUDFs/01 Teradata UDFs/suselinux-x8664/udf_installation/.

  3. Connect to your Teradata database using bteq.

  4. Type in the following bteq command:

    REPLACE FUNCTION udf_utf16to8 (
    NO SQL
    EXTERNAL NAME 'CO!i18n103!udf_utf16to8.o!F!udf_utf16to8'
    -- Test: should return 410042
    SELECT CAST(Char2HexInt(UDF_UTF16to8(_UNICODE'004100000042'XC)) AS VARCHAR(100));

Campaign server configuration for Linux

The following is required for the driver installation:

  • Teradata ODBC Driver, which can be found in this page

  • Teradata Tools and Utilities (used for the bulk load), which can be found in this page

File names and sha1:

  • tdodbc1620__linux_indep. 121fdd978b56fe1304fc5cb7819741b0847f44fd

  • TeradataToolsAndUtilitiesBase__linux_indep. b 29d0af5ffd8dcf68a9dbbaa6f8639387b19c563

If there is no package for your Linux distribution, you can install as explained on a CentOS 7 (for example using docker) and then copy the content of the /opt/teradata on your Adobe Campaign server.

ODBC driver installation

To install ODBC driver:

  1. Extract the tdodbc1620__linux_indep. file.

  2. Go to the tdodbc1620 directory.

  3. You might need to fix the setup script:

    "sed -i s/16.10/16.20/".
  4. Run the

Teradata tools and utilities installation

To install Tools:

  1. Extract the TeradataToolsAndUtilitiesBase__linux_indep. file.

  2. Go to the TeradataToolsAndUtilitiesBase/Linux/i386-x8664/tdicu directory.

  3. Run the

  4. Go to the TeradataToolsAndUtilitiesBase/Linux/i386-x8664/cliv2 directory.

  5. Run the

  6. Go to the TeradataToolsAndUtilitiesBase/Linux/i386-x8664/tptbase directory.

  7. Run the

  8. A file should be available in /opt/teradata/client/16.20/lib64.

Driver configuration

To learn more on driver configuration, refer to this section.

Environment variables

To learn more on the environment variables of the Adobe Campaign server, refer to this section.

Campaign server configuration for Windows

You first need to download Teradata Tools and utilities for Windows. You can download it from this page

Make sure to install the ODBC driver and the Teradata Parallel Transporter Base. It will install telapi.dll used to do bulk load on Teradata database.

Make sure the path of the driver and the utilities is in the PATH variable that nlserver will have during execution. By default the path is C:\Program Files (x86)\Teradata\Client\15.10\bin on Windows 32 bits or C:\Program Files\Teradata\Client\15.10\bin on 64 bit).

External account troubleshooting

If the following error appears while testing the connection TIM-030008 Date ‘2’: missing character(s) (iRc=-53) make sure that the ODBC driver is correctly installed and that the LD_LIBRARY_PATH (Linux) / PATH (Windows) is set for the Campaign server.

The error ODB-240000 ODBC error: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified. occurs with Windows if you use a 16.X driver. Adobe Campaign expects the teradata to be named ‘{teradata}’ in odbcinst.ini.
If you have a 18.10 Adobe Campaign server version, you can add ODBCDriverName=“Teradata Database ODBC Driver 16.10” in the options of the external account. The version number can change, the exact name can be found by running odbcad32.exe and accessing to the Drivers tab.
For version below 18.10, you will have to copy the Teradata section of odbcinst.ini created by the driver installation to a new section called Teradata,regedit can be used in this case.

If your base is in latin1, you will have to add APICharSize=1 in the options.

Time zone

Teradata uses time zone name that are not standard, you can find the list on the Teradata site. Adobe Campaign will try to convert the time zone given in the external configuration to something Teradata understand. If a correspondence is not found, the closet GMT+X (or GMT-X) time zone will be found for the session, with a warning in the log.

The conversion is done reading a file called teradata_timezones.txt that should be in the following datakit directory: /usr/local/neolane/nl6/datakit under linux. If you edit this file, make sure to contact the Adobe Campaign team to make the change in the source code otherwise this file will be overwritten during next Campaign update.

The time zone used to connect will be indicated when running nlserver with the -verbose switch, for example:

15:04:04 >   ODB-240007 Teradata: will use 'Europe Central' as session time zone.

If the time zone used is not the correct one, an option named “TimeZoneName” can be added on the external account. In that case, use the Teradata Value, for example “TimeZoneName=Europe Central”.

When using bulk load, or “fast load” in Teradata documents, Campaign can’t indicate the time zone. Therefore, it is recommended to set the default time zone of the user that Campaign will use to connect:

MODIFY USER $login$ AS TIME ZONE = 'Europe Central';

MySQL 5.7 configuration

Server configuration

The server configuration does not require any specific installation steps. Adobe Campaign should work with a latin1 database, default on MySQL, or an unicode database.

Driver installation


Download mysql-apt-config.deb from this page.

Install the client library:

$ dpkg -i mysql-apt-config_*_all.deb # choose mysql-5.7 in the configuration menu
$ apt update
$ apt install libmysqlclient20


Download the C connector from this page. We recommend downloading version 5.7.

Make sure the directory that contains libmysqlclient.dll is added to the PATH environment variable that nlserver will use.


Download mysql57-community-release.noarch.rpm from this page.

Install the client library:

$ yum install mysql57-community-release-el7-9.noarch.rpm
$ yum install mysql-community-libs

External account configuration

The external account configuration does not require any specific steps. Make sure the time zone and Use unicode data are set according to your database.

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