Campaign Workflow HeatMap consists in a color-coded graphical representation of all the workflows that are currently running. It is only available to Campaign Administrators.
Discover additional ways to monitor Campaign processes in this page.
By providing a quick overview on the number of concurrent workflows, the Workflow HeatMap enables the Adobe Campaign platform administrators to monitor the load on the instance and plan workflows accordingly.
More precisely, it helps the platform administrators to:
In addition to the Workflow Heatmap, you can create a workflow that will let you monitor the status of a set of workflows and send recurring messages to supervisors. For more on this, refer to the dedicated section.
Using the Workflow HeatMap requires to have a good understanding of the following concepts: Workflows, Activities and Workflow Best Practices.
If no data is displayed in the Workflow HeatMap, click the Load data button.
Go to Monitoring and click the Workflow HeatMap link to display the Campaign Workflow HeatMap page.
Click the calendar to select a day.
By default, the page shows the workflow activity for the current day. You can change it and select any day in the past.
Only the workflows that have not been deleted by the Database cleanup workflow are visible. For more on the Database cleanup workflow, refer to this section.
By default, the Workflow HeatMap time zone is the one defined for the current administrator user. For example, you may want to change it if you are not in the same area as the marketing users you are working with.
Click the Filters button.
Use the slider to set the minimum duration from 0 second to 1 hour. This enables you to search only workflows running for more than a certain number of seconds or minutes.
You can also choose a specific workflow from the Workflows drop-down list.
The Min duration filter is applied. If you cannot find a specific workflow, reset the minimum duration to 0 so that all workflows are displayed in the list.
You can also filter on the Workflow type :
To search a specific workflow by name, you can also use the Workflow name filter field.
If you edited some workflows in the time between, click the Reload data button to refresh the data that are displayed in the grid.
The Campaign Workflow HeatMap is a grid naturally readable from upper left to bottom right, allowing to find the “hot zones” with a green to red color-coded range.
To learn how the color code is applied and how to navigate the HeatMap, click the Help button.
Each row represents an hour of the day and each cell represents 5 minutes of that hour.
The grid shows all the workflows that are running at the same time for each of these 5-minute periods.
In the example below, between 8am and 8:05am, three workflows are running (no matter their individual duration):
Click a colored cell to display the details of all concurrent workflows running during this period.
For each workflow, all the activities that it contains are listed, with their duration.
Click the workflow ID or name to directly open a workflow.
To go back to the Campaign Workflow HeatMap view, click the Home button.
There are two main cases where the Campaign Workflow HeatMap can be useful.
As a Campaign administrator, the Workflow HeatMap can help you to understand the load on the instance and plan existing or new workflows at appropriate times.
From the Campaign Workflow HeatMap view, click the Filters button.
Set duration to a few seconds or a few minutes.
Exclude the shortest workflows that are not significant by increasing the duration filter.
Explore the results to understand the load on the instance and take appropriate actions:
As a Campaign administrator, the Workflow HeatMap helps you to find the longest workflows which can slow down the activity.
From the Campaign Workflow HeatMap view, click the Filters button.
Set duration to 1 hour.
Include more results by decreasing the Min duration filter.
Explore the results to find the longest workflows, who can potentially have more impact on the server and database resources (CPU, RAM, network, IOPS, and so on).
Take appropriate actions:
The example below shows how planning can be more efficient and how performance can be improved when using the Adobe Campaign Workflow HeatMap.
In this case, many users are complaining about workflow performance. You need to check what is slowing down the activity and how to solve the problem.
Go to Monitoring and click the Workflows link to display the Campaign Workflow HeatMap page.
Set the Min duration filter to 5 minutes.
Set the Workflow type filter to Marketing .
From the HeatMap grid, observe the following:
Instead of having fifty workflows starting at 10am, distribute the workflows’ starting times evenly throughout the rest of the day.
Go back to the Campaign Workflow HeatMap page and click the Reload data button.
Now observe the following: