Bizible Integrations with Adobe Analytics

Overview

The B2B Customer Attributes integration enables mutual users of Bizible and Adobe Analytics to enrich their Adobe Analytics user profiles with valuable metadata derived from Bizible’s attribution engine and through its sync capability with CRMs (Microsoft Dynamics and Salesforce). It’s available for free to all customers that use Adobe Analytics and Bizible.

PREREQUISITES

You must have active subscriptions to both Bizible and Adobe Analytics.

Configuring the Integration

  1. Start by creating a new Customer Attributes Data Source in your Experience Cloud console. Detailed instructions can be found here.

    Take note of the following information, as you’ll need it for some of the later steps in the process:

    • The Alias ID, which can be any value you want it to be. We recommend “bizible_id”

    • The FTP server hostname and credentials (user name and password)

  2. Once the Customer Attributes Data Source is created, continue the configuration process by navigating to the Integrations > Connections screen in the Bizible admin menu.

  3. Click on the Set Up New Customer Attributes Connection button and follow the instructions to configure the Customer Attributes integration. The UI will prompt you for the Alias ID and FTP connection information that you acquired when creating the Customer Attributes Source in your Core Services Console, as well as to select the set of account attributes that you’d like to sync to your Adobe Analytics account.

    You’ll also need to input your Adobe IMS Org ID. This ID is displayed in the lower-right corner of your Adobe Experience Cloud Admin Console. For more help with finding this ID, please consult with your Customer Success Manager.

  4. Once you’ve finished creating the connection in your Bizible account, you’ll need to head back to your Experience Cloud console in order to validate the schema. You don’t need to worry about the FTP file upload, Bizible has automated that part for you. All you need to do is go to the “View/Edit” schema screen for the Customer Attribute Source you created in Step 1 and tell Adobe what the data types are for each of the attributes that Bizible has uploaded on your behalf. You can also create new display-friendly names for the uploaded attributes, if desired.

    If you elected to sync attributes from your CRM account object, it’s highly recommended that you choose new display names for them, as Bizible will only populate the API-level names for these attributes, which are typically not reporting-friendly.

  5. The last step is to configure Attribute Subscriptions for the Experience Cloud applications that you’d like to use the attributes in. You can configure Subscriptions for Adobe Analytics or Adobe Target. More information on how to do that can be found here.

Attribute Descriptions

When you create a new B2B Customer Attribute Connection, Bizible will automatically create a standard set of B2B Customer Attributes for you. These attributes are described in the table below.

In addition to those listed below, you can also upload any attributes attached to the account object in your CRM. If more than one account is tied to the given user, Bizible will populate all matching account attribute values in a semicolon-delimited list.

Attribute Name Description
Account.Name The account names associated with the given web visitor. If more than one account is tied to the given user, Bizible will populate all matching account names in a semicolon-delimited list.
Note: account.name is the Salesforce-API-level name for the name attribute on the account object. You can choose a better display name (e.g., “Company”) for this attribute during the Schema Validation step of the integration configuration (step 4).
Attributed Revenue - ‹MODEL› The revenue attributed to this customer by virtue of their association with closed-won opportunities in your CRM, as calculated by Bizible’s attribution engine.
There will be one of these attributes for each attribution model that your Bizible subscriptions allows for (e.g., “Attributed Revenue – Full Path”).
Deepest Funnel Stage The deepest funnel stage of any open opportunity associated with the given user.
Open Opportunities A semicolon-delimited list of the opportunity IDs that the given user is tied to according to your CRM data.

A note about attribute limits

Please note that the attributes surfaced via this integration will still count against your contractual attribute limits in Adobe Analytics and Adobe Target. Only attributes that are surfaced via an Attribute Subscription (step 5 in Configuring the Integration) will count against your limit for the subscribed application.

FAQs

How do I change the set of attributes that I want to share via this integration?

In order for an attribute shared by Bizible to your Adobe IMS Org via this integration to be visible and used in Adobe Analytics, it needs to be surfaced via an Attribute Subscription configured in the Core Services Console. Therefore, if you want to remove an attribute so that it no longer appears in Adobe Analytics, you can achieve this simply by deleting the attribute subscription.

You can also delete the B2B Customer Attribute connection in Bizible and re-create it with the attribute you no longer wish to share excluded from the connection configuration. Similarly, to add attributes to the integration, you will need to delete the existing connection and create a new one with the desired attributes added to the configuration.

Given the above, it’s highly recommended that when configuring the attribute connection for the first time, be as inclusive as possible when selecting attributes.

What are some example use cases for this integration?

  1. Account-Based Traffic Metrics: Using the account name attribute, you can create segments of one or more target accounts in Adobe Analytics and analyze site traffic metrics for just the subset of traffic originating from target accounts.
  2. Content Analytics: Use the revenue metric to analyze which site content is most engaging to customers who ultimately purchase your product or service, or those who reach a specific funnel stage of interest.
  3. Live-deal support: Arm your sales team with actionable insight by analyzing site behavior for users associated with a specific open opportunity in your CRM.

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