Bizible Segmentation allows you to define rules, which are essentially filters, based on your CRM fields to bucket them into individual segments. These Segments will then be available for use in your Discover dashboards as well as your Salesforce reporting.
Segmentation is crucial to the utilization of your Bizible account, specially within you Discover boards. Because the Bizible Discover boards are limited to a predetermined set of filters, segmentation gives you the ability to dissect your data in Discover much like you would in your Salesforce reporting.
When pushed to Salesforce, Segment values are written to the “Segment” field and are within any Bizible touchpoint report type. This allows for uniform reporting across both platforms. The Segment can also be found on the ‘Touchpoint Detail’ of any touchpoint.
When pushed to Discover, Segments will appear as an available filter within the filter drop-down menu located on all boards.
Whether you’re defining segmentation for the first time or just reviewing the segmentation that has been previously established, keep the following best practices in mind.
Reviewing your segmentation at least twice a year will ensure that your segmentation is up to date. As a best practice, we recommend reviewing your rules within the ‘Segments’ tab of your Bizible Account Settings, as well as pulling reports within Salesforce to review your Segments in action. These steps will help you and your team feel confident in your segmentation and subsequently your Bizible reporting.
Other reasons to that might trigger a review your Segmentation include…