Set up and use Adobe-hosted FTP accounts.
Adobe maintains highly available, high-performance FTP clusters that are specifically designed to improve file transfer reliability, while continuing to ensure high performance.
Adobe customers receive maintenance notifications through their standard process, as maintenance events are scheduled. To ensure that the Adobe FTP systems function as designed and continue to provide secure and reliable, high performance data transfer, Adobe requests adherence to the following guidelines:
The Adobe FTP host name is
This information, along with a username and password, should be provided either within the Experience Cloud (for classifications and Data Sources), or by the Adobe representative responsible for setting up the account at your request. If you do not know what FTP address to use, contact your Adobe Account Team, who can provide the correct address. In addition, for classifications and Data Sources accounts, Adobe does not have a specific time of day that FTP files are processed. Instead, Adobe uses a script that constantly polls FTP accounts for new files process. Files uploaded into these accounts are processed as quickly as possible.