Adobe requires advance notice for new account setups, traffic spikes and traffic increases. Hardware must be allocated in advance to minimize latency and possible adverse impacts to the overall system.
Allocation of hardware is driven by alerts submitted through the reports & analytics user interface.
Use the following guidelines to determine how far in advance you must submit a traffic alert:
|Traffic Change Type||Lead Time Needed|
|New account setup||
|Traffic spike or sudden permanent traffic increase of up to 25% in average daily volume compared to the last 30 days||
|Traffic spike or sudden permanent traffic increase of more than 25% in average daily volume compared to the last 30 days||
|Holiday events October – December||
Other things to consider:
If you have several report suites starting up or increasing that add up to the numbers listed above, the lead time applies as a sum of the traffic expected for each of them.
Have the following information available to submit a traffic change:
Client Alerts are also needed when traffic decreases or a report suite is deprecated.
Hardware for new accounts, traffic spikes and traffic increases will be de-allocated if the projected traffic in the client alert does not materialize within 4 weeks of the “Go live date”. If the traffic is still anticipated, a new client alert must be generated as a traffic increase.