To implement Customer Journey Analytics, you need to follow this workflow. Some initial tasks are performed in Adobe Experience Platform, and some in Customer Journey Analytics.
Customer Journey Analytics is available for customers who
|Step 1: Get your data into Adobe Experience Platform||This step, performed in Adobe Experience Platform, involves several sub steps:
|Step 2: Create connections between platform datasets and Customer Journey Analytics||A connection lets you integrate datasets from Adobe Experience Platform into Workspace. In order to report on Experience Platform datasets, you first have to establish a connection between datasets in Experience Platform and Workspace.
See Create a connection.
|Step 3: Create data views||A data view is a “filtered” view of the data. You can create different data views for the same connection, with different settings for visit timeout, attribution, etc… You can create multiple data views for a single dataset.
See Create a data view.
|Step 4: Report on your cross-channel data in Workspace||After you have created connections and data views, analyze the data you have brought in using the power and flexibility of Analysis Workspace.
See Perform basic analysis and Perform advanced analysis.