Troubleshoot Automated Forms Conversion Service

Last update: 2023-07-24

Topics:
Adaptive Forms
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Created for:
Beginner

Intermediate

Admin

Developer

The document provides basic troubleshooting steps for common errors.

Common errors

Error	Example
Error Message The access token header is not available. Reason An administrator has created multiple IMS configurations or IMS configuration is not able to reach AFCS service on Adobe Cloud. Resolution If there are multiple configurations, delete all the configurations and create a new configuration. If there is a single configuration, use Health Check to check connectivity.
Error Message Unable to connect to the service. Reason Incorrect service URL or no service URL is mentioned in Automated Forms Conversion Service cloud services. Resolution Correct Service URL in Automated Forms Conversion Service Cloud services.
Error Message The service failed to convert the form. Reason Network connectivity issues at your end, the service is down due to scheduled maintenance, or outage on Adobe Cloud. Resolution Resolve network connectivity issues at your end and check the status of the service on https://status.adobe.com/ for a planned or unplanned outage.
Error Message The number of pages is more than 15. Reason The source form is more than 15 pages long. Resolution Use Adobe Acrobat to split forms with more than 15 pages. Bring the number of pages in a form to less than 15.
Error Message The number of files is more than 15. Reason The folder contains more than 15 forms. Resolution Bring the number of forms in a folder to less than or equal to 15. Bring the total number of pages in a folder less than 50. Bring the size of the folder to less than 10 MB. Do not keep forms in a sub-folder. Organize source forms into a batch of 8-15 forms.
Error Message The source file format is not supported. Reason The folder containing source forms have some unsupported files. Resolution The service supports only .xdp and .pdf files. Remove files with any other extension from the folder and run the conversion.
Error Message Scanned forms are not supported. Reason The PDF form contains only scanned images of the form and contains no content structure. Resolution The service does not support converting scanned forms or an image of a form to an adaptive out-of-the-box. However, you use Adobe Acrobat to convert the image of a form to a PDF Form. Then, use the service to convert the PDF Form to an adaptive form. Always use a high-quality image of the form for conversion in Acrobat. It improves the quality of the conversion.
Error Message Encrypted PDF form is not supported. Reason The folder contains encrypted PDF forms. Resolution The service does not support converting an encrypted PDF form to an adaptive form. Remove the encryption, upload the non-encrypted form, and run the conversion.
Error Message Unable to parse meta-model JSON schema. Reason The JSON schema supplied to the service is not properly formatted, contains invalid characters, or uses invalid syntax to map components. Resolution Check the formatting of the JSON file. You can use any online JSON validator to check the formatting and structure of the schema. See, Extend the default meta-model article for information on meta-model syntax.
Error (On-premise environments only) The Source Language option does not list the correct language of an Adaptive Form. Reason The jcr:language property of the adaptive form is not set correctly. Resolution Open CRX-DE lite, navigate to `/content/forms/af/`, open the `jcr:content` node, and set value of the node to the correct language. For the list of supported languages, see Add localization support for non-supported locales.

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