Case Detail

• Contact Name

  ${data.admin.firstName} ${data.admin.lastName}

• Product

  ${data.productName}

• Case Title

  ${data.title}

• Case Number

  ${data.caseId}

• Watchers
• Priority P4- Minor, Minimal or no interruptions to normal operations.
  P3- Important, Interruptions to normal operations.
  P2- Urgent, Serious interruptions to normal operations.
  P1- Critical, Outage or extremely serious interruptions to operation
  

  ${data.priorityText}

• Adobe Support Agent

  ${data.agentAssigned ? data.agentAssigned.fullName : 'Not Assigned'}

• Business Impact Small: One or two users impacted.
  Medium: A specific group
  of users impacted.
  Large: Majority of users impacted.
  

  ${data.impactCodeText}

Reopen Case This case was closed more than 14 days ago so it cannot be reopened.

Escalate to management Close case